Zoe Edstrom
Albuquerque,NM
Summary
Thank you for taking the time to read over my resume! My name is Zoe Edstrom, I am a professional hospitality worker with my most recent background being veterinary medicine. I am ready to excel in a new environment. I have a strong focus on teamwork and adaptability, and will consistently meet changing needs. I'm skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. I consider myself reliable and results-driven, with positive attitude and excellent communication skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Groomer in Training
Lollipups Grooming
04.2025 - Current
- Provided exceptional customer service through clear communication, addressing concerns promptly and professionally.
- Collaborated with fellow groomers to effectively manage workload and deliver consistent results across all appointments.
- Assisted in maintaining accurate records of each pet''s medical history, vaccinations status, and past grooming experiences.
- Achieved timely completion of appointments by employing efficient workflows that minimized stress for both pets and owners alike.
- Removed undercoat buildup and conducted de-shedding on double-coated animals such as Huskies and Malamutes.
- Bathed pets in a safe and efficient manner
Veterinary Assistant
Pacific Northwest Pet ER & Specialty
01.2022 - 04.2025
- Communicated with owners in a professional, and understanding manner.
- Restrained animals for veterinary examinations, treatments and procedures including taking radiographs, abdominal ultrasound, chemotherapy administration.
- Filled prescriptions for pet owners under the direction of a veterinarian.
- Maintained cleanliness of animal cages, kennels, runs, examination rooms and treatment areas.
- Performed administrative duties such as scheduling appointments, maintaining patient records, and billing clients.
- Administered medications orally or topically as prescribed by veterinarians.
- Educated clients on proper care of pet and administering medication at home.
- Monitored vital signs for hospitalized patients and reported any changes to the veterinarian.
- Updated and maintained animal records by noting actions taken and dates thereof.
Veterinary Assistant
Comal Pet Hospital
07.2020 - 12.2021
- Assisted in restraining animals during examinations or treatments.
- Assisted DVMs during procedures, monitoring vitals during soft tissue surgeries and administering medications.
- Performed administrative duties such as scheduling appointments, maintaining patient records, and billing clients.
- Maintained cleanliness of animal cages, kennels, runs, examination rooms and treatment areas.
- Cleaned instruments used in veterinary procedures according to established protocols.
- Educated pet owners on proper nutrition, preventative healthcare measures, and home care techniques.
- Performed postoperative nursing care and pain management.
- Collected laboratory specimens, such as blood, urine, and feces for testing.
- Assisted in dental prophylaxis.
Veterinary Assistant
Malaherd Veterinary Hospital
06.2019 - 07.2020
- Greeted clients and patients for their appointment, took detailed history on the pets general health and asked proper questions depending on appointment type.
- Obtained accurate vitals on all patients and updated them in the records.
- Educated clients on preventative care and vaccination protocols.
- Assisted veterinarians with exams, treatments, and procedures such as soft-tissue surgery.
- Monitored patient vitals during surgery, and sedated procedures.
- Performed K-Laser therapy as instructed on patients.
- Filled prescriptions for pet owners under the direction of a veterinarian.
- Performed in-house labwork such as blood work, fecal testing, and urinalysis.
- Assisted in dental prophylaxis.
Bartender
Iron Horse Bar & Grill
01.2017 - 11.2017
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
Education
Certification - Veterinary Assisting
PIMA Medical Institute
02.2017
Skills
- Customer service
- Cleaning and sanitizing
- Problem-solving
- Good time management
- Adaptability and flexibility
- Highly reliable
- Clear and effective communication
- Outgoing personality
- Memory retention
Certification
- Alcohol Servers License - New Mexico 2025
Languages
English
Timeline
Groomer in Training
Lollipups Grooming
04.2025 - Current
Veterinary Assistant
Pacific Northwest Pet ER & Specialty
01.2022 - 04.2025
Veterinary Assistant
Comal Pet Hospital
07.2020 - 12.2021
Veterinary Assistant
Malaherd Veterinary Hospital
06.2019 - 07.2020
Bartender
Iron Horse Bar & Grill
01.2017 - 11.2017
Certification - Veterinary Assisting
PIMA Medical Institute
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