Zoe Edwards
Summary
Detail-oriented professional skilled in welding and quality assurance. Expertise in weld inspection processes, ensuring adherence to safety protocols and quality standards. Along with inspection, skilled in several welding types. Strong communication skills facilitate effective coordination with clients and colleagues, enhancing overall customer satisfaction.
Overview
6
6
years of professional experience
Work History
Weld Inspection/Inspector in Quality Assurance and Quality Control
Caterpillar
Athens
06.2025 - 03.2026
- Collaborated with engineering teams to address and resolve quality-related issues, enhancing overall product reliability.
- Trained new inspectors on quality control processes and best practices, ensuring consistent compliance with quality standards.
- Utilized inspection tools to assess product specifications and tolerances.
- Maintained accurate records of inspection results, test data, calibration activities, and other related documents.
- Ensured that all relevant safety protocols were followed during inspections or tests.
- Tracked daily production output against expected yields based on standard operating procedures, identifying discrepancies to inform process improvements.
Receptionist
SignatureXpeditors
Duluth
08.2023 - Current
- Handle incoming calls, providing information about services, pricing, and scheduling.
- Manage and coordinate appointments for notary services, ensuring efficient time management.
- Answer questions via email, phone, or in person about document notarization requirements and processes.
- Assisted clients in identifying necessary documents.
- Handle payments, issue receipts, and maintain records of financial transactions.
Service Agent
Global Life Liberty National
Alpharetta
09.2022 - Current
- Served as primary contact for clients, addressing inquiries about policies, claims, and coverage.
- Educated clients on insurance products, clarifying options and benefits to enhance understanding.
- Resolved client issues promptly, ensuring high levels of satisfaction and loyalty.
- Facilitated policy updates, renewals, cancellations, and adjustments to meet client needs.
Customer Service Lead
Lowes
Suwanee
09.2020 - 2022
- Supervised daily cashier operations, ensuring efficient customer transactions and adherence to company policies.
- Trained, mentored, and supported team members to improve performance and maintain excellent customer service standards.
- Resolved customer inquiries, complaints, and escalated issues promptly by phone and email ensuring a positive shopping experience.
- Managed cash flow, performed end-of-day reconciliations, and maintained accurate transaction records.
- Ensured compliance with safety and loss prevention procedures, including monitoring POS systems for irregularities.
- Coordinated schedules and breaks for the cashier team.
Front End Associate
Publix
Suwanee
12.2019 - 2020
- Greeted customers warmly and Assisted them with inquiries or directions within the store.
- Resolved customer complaints and referred complex issues to supervisors.
- Operated cash registers and accurately handled cash, credit, debit, and electronic payment transactions.
- Educated customers about store promotions, discounts, and Publix loyalty programs.
Education
Weld Certification - Combination Welding
Aviation Institute of Maintenance
Duluth04-2025
High School Diploma -
Peachtree Ridge High School
Suwanee, GA05-2022
Skills
- Scheduling
- Arc welding
- Flux-cored arc welding
- Gas metal arc welding
- Flux core (FCAW) welding
- Torch cutting
- Welding safety
- Time Management
- Maintenance
- Customer Service
- Coordination Skills
- Merchandising
- Safety Principles
- Weld inspection
- Safety protocols
- Employee training
- Attention to detail
Languages
English
Profile - Welding Training And Experience
- Preparation of 2 AWS sanctioned qualification defined by code of Structural Steel D.1.1.
- OAC (Oxyacetylene cutting)
- ARC Welding: SMAW (Shielded metal), GMAW (MIG-Gas metal), GTAW (TIG-Gas tungsten), FCAW (Flux Core)
- Welding theory and safety
Timeline
Weld Inspection/Inspector in Quality Assurance and Quality Control
Caterpillar
06.2025 - 03.2026
Receptionist
SignatureXpeditors
08.2023 - Current
Service Agent
Global Life Liberty National
09.2022 - Current
Customer Service Lead
Lowes
09.2020 - 2022
Front End Associate
Publix
12.2019 - 2020
Weld Certification - Combination Welding
Aviation Institute of Maintenance
High School Diploma -
Peachtree Ridge High School