Summary
Overview
Work History
Education
Skills
Timeline
Manager

Zoe Eguia

Wichita Falls,Texas

Summary

I am skilled in time management and decision-making, and I work well with others. I also know how to handle and resolve conflicts. I graduated high school with 60 college credit hours, graduating with my associates degree. I’ve also had time to work on and perfect my time management skills.

Overview

2
2
years of professional experience

Work History

Manager

Dairy Queen
05.2025 - 08.2025
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and maintained relationships with customers and suppliers through account development.

Cashier

Dairy Queen
05.2023 - 08.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Education

Associates of General Studies -

Odessa College
Odessa, TX

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making

Timeline

Manager

Dairy Queen
05.2025 - 08.2025

Cashier

Dairy Queen
05.2023 - 08.2025

Associates of General Studies -

Odessa College

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