Summary
Overview
Work History
Education
Skills
Timeline
Generic

ZOË ELDRIDGE

Hoover,AL

Summary

Sales and customer service associate bringing diverse experiences in all forms of customer service. Enthusiastic, reliable, and professional. Highly professional with training in merchandising, sales, and customer service techniques while obtaining strong leadership and relationship building skills.

Overview

7
7
years of professional experience

Work History

Server

Perrys Steakhouse & Grille
03.2023 - Current
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Supported colleagues during peak hours, fostering collaborative work environment that enhanced overall productivity levels.
  • Performed opening and closing duties, ensuring dining area was prepared for seamless service transitions.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Server

Redlands Grill
08.2022 - 02.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Increased sales significantly by upselling higher-end products to customers.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Answered customers' questions, recommended items, and recorded order information.

Cashier/ Food Handler

Chipotle Grill
06.2021 - 07.2022
  • Performed cash, card and check transactions to complete customer purchases.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

Lash Technician

Self Employed
02.2021 - 01.2022
  • Maintained full schedule of appointments with over 20 clients per week.
  • Consulted with clients to understand desired look and discuss available lash options.
  • Utilized exceptional customer service skills throughout lash consultations and services.
  • Followed correct processes to apply lash extensions to clients' natural lashes.
  • Ensured optimal sanitation and safety by maintaining a clean work environment and adhering to strict hygiene standards.

Cashier/ Server

Zoners
02.2021 - 05.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from customers.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Provided exceptional service by greeting customers with a friendly demeanor and answering questions knowledgeably.
  • Entered food and beverage orders into POS system.

Server

Twin Peaks
11.2019 - 12.2020
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Answered customers' questions, recommended items, and recorded order information.

Cashier

Voodoo Wings
07.2019 - 10.2019
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Maintained a clean and organized workspace, contributing to a positive customer experience.
  • Performed cash, card and check transactions to complete customer purchases.
  • Used POS system to enter orders, process payments and issue receipts.
  • Suggested and described items based on guest preferences.

Key Holder /Cashier /Retail Sales Associate

Journeys
02.2019 - 06.2019
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Contributed to store profitability by identifying opportunities for upselling and cross-selling products.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Prepared bank deposits, and drafted sales reports to keep daily processes running smoothly.

Cashier/ Food Server

Nothing But Noodles
11.2017 - 12.2018
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Built relationships with customers to encourage repeat business.
  • Welcomed customers and helped determine their needs.

Server

Waffle House
07.2017 - 11.2017
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.

Retail Sales Associate

Bella Divine
03.2017 - 06.2017
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Recommended complementary purchases to customers, increasing revenue.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Cashier /Retail Sales Associate

Aeropostale
10.2016 - 01.2017
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Greeted customers entering store and responded promptly to customer needs.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Collaborated with team members to achieve sales targets and maintain clean, well-stocked store environment.

Education

Graduate - Cosmetology Education

Aveda Institute Birmingham
Birmingham, AL
10.2023

4.5 Years - Marketing

Auburn University
Auburn, AL
05.2022

High School Diploma -

Huntsville High School
Huntsville, AL
05.2018

Skills

  • Problem-solving
  • Sales Techniques
  • Adaptable and Flexible
  • Cash handling
  • Excellent Communication
  • Cleanliness standards
  • Hospitality service expertise
  • Team Leadership
  • Workflow Coordination

Timeline

Server

Perrys Steakhouse & Grille
03.2023 - Current

Server

Redlands Grill
08.2022 - 02.2023

Cashier/ Food Handler

Chipotle Grill
06.2021 - 07.2022

Lash Technician

Self Employed
02.2021 - 01.2022

Cashier/ Server

Zoners
02.2021 - 05.2021

Server

Twin Peaks
11.2019 - 12.2020

Cashier

Voodoo Wings
07.2019 - 10.2019

Key Holder /Cashier /Retail Sales Associate

Journeys
02.2019 - 06.2019

Cashier/ Food Server

Nothing But Noodles
11.2017 - 12.2018

Server

Waffle House
07.2017 - 11.2017

Retail Sales Associate

Bella Divine
03.2017 - 06.2017

Cashier /Retail Sales Associate

Aeropostale
10.2016 - 01.2017

Graduate - Cosmetology Education

Aveda Institute Birmingham

4.5 Years - Marketing

Auburn University

High School Diploma -

Huntsville High School

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