Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Zoe Escorza

San Jose,US

Summary

Professional with strong organizational and administrative skills, ready to excel in this role. Proven ability to manage office tasks, coordinate schedules, and support team efforts efficiently. Reliable and adaptable, focused on delivering high-quality results. Skilled in document management, communication, and multitasking.

Overview

10
10
years of professional experience

Work History

Office Service Associate

Williams Lea
02.2024 - Current
  • Distributed incoming mail from shipments, couriers and postal delivery.
  • Used Canon and Xerox to scan important documents into computer system.
  • Monitored stock of office supplies to report shortages to management.
  • Operated Pitney Bowes postage equipment to register weight of packages, automatically open letters and apply meter postage on outgoing mail.
  • Planned and arranged client site for company events and meetings.
  • Assisted in the creation of reports and presentations for management or other departments as needed, utilizing Microsoft Office software effectively.
  • Enhanced office efficiency by managing and organizing documents, files, and other important records.
  • Coordinated catering needs for meetings or special events held within the office, ensuring timely delivery and proper setup.
  • Supported onboarding processes for new hires, ensuring proper training materials were provided and assisting with orientation tasks.
  • Maintained client relations through prompt response times, courteous interactions over the phone or email, and professional handling of inquiries or concerns.
  • Provided backup support for receptionist duties during periods of high volume or absences from the front desk area.
  • Improved workplace productivity by maintaining clean and organized workspaces for all employees.

Receptionist

Williams Lea
10.2022 - 02.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept the reception area clean and neat to give visitors a positive first impression.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Checked-in visitors, distributed visitor badges, and managed logbooks to comply with security initiatives.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Scheduled office meetings and client appointments for staff teams.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Validated parking for guests and visitors.
  • Managed event logistics and operations.
  • Performed event coordination for larger parties and gatherings.
  • Developed post-event reports to determine effectiveness of each event.
  • Communicated with catering, lighting and sound companies to obtain price quotes.
  • Facilitated communication between teams handling catering, audio visual and room setup.
  • Oversaw conference rooms, directed visitors, managed reservation system, answered questions and coordinated with vendors.

Receptionist

Lafayette Tax & Bookkeeping Svc.
01.2016 - 04.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept the reception area clean and neat to give visitors a positive first impression.
  • Responded to inquiries from callers seeking information.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Maintained confidentiality of information regarding clients and company.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Organized, maintained and updated information in computer databases.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Scheduled office meetings and client appointments for staff teams.
  • Organized, sorted, and checked data against original sources.
  • Completed data entry tasks with accuracy and efficiency.
  • Verified accuracy of data entered in system to produce error-free reports.
  • Monitored and updated filing systems to meet organization standards.

Hiring Manager

Banana Republic
10.2019 - 01.2020
  • Determined required job seeker qualifications for potential interviews by reviewing and evaluating resume and application information.
  • Built strong relationships with internal and external candidates to ensure excellent hiring experience.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Maintained an ethical and positive working environment to reduce turnover and promote high retention rates.

Education

Certificate/License - Phlebotomy

Phlebotomy Specialists
Culver City, CA
06.2021

High School Diploma - undefined

Liberty High School
San Jose, CA
05.2017

Skills

  • Technical Support
  • Clerical Support
  • Data Entry
  • File Management
  • Scheduling
  • Project Coordination
  • Administrative Support
  • Security Awareness
  • Data Inputting
  • Customer/Client Relations
  • Organization Skills
  • Service-Oriented Mindset

LANGUAGES

Spanish
Native or Bilingual

Timeline

Office Service Associate

Williams Lea
02.2024 - Current

Receptionist

Williams Lea
10.2022 - 02.2024

Hiring Manager

Banana Republic
10.2019 - 01.2020

Receptionist

Lafayette Tax & Bookkeeping Svc.
01.2016 - 04.2022

High School Diploma - undefined

Liberty High School

Certificate/License - Phlebotomy

Phlebotomy Specialists

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