Zoe Falzone

• Assisted classroom teachers in implementing individualized education plans for students with special needs.
• Supported student behavior management through positive reinforcement and conflict resolution techniques.
• Adapted instructional materials to accommodate diverse learning styles and abilities.
• Provided one-on-one support to students during lessons and activities to enhance engagement.
• Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
• Interacted physically and verbally with students throughout each day.
• Oversaw class of students in absence of instructor.

• Resolved customer inquiries and issues through effective communication and active listening.
• Processed notary tag and title transactions accurately, ensuring compliance with state regulations.
• Assisted clients in completing documentation for vehicle registration, enhancing customer satisfaction and efficiency.
• Trained new employees on company procedures and customer service protocols, fostering a collaborative team environment.
• Handled escalated customer complaints by providing timely solutions and maintaining professionalism under pressure.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.

While at YCST I was enrolled in the Welding and Manufacturing Technology program. We were trained in a wide range of skills pertaining to the manufacturing industry. I also participated in both varsity basketball and volleyball providing a strong sense of team and community.