Zoe Farmer
Santa Rosa
Summary
Driven and passionate hospitality professional with a proven background in guest services and front office operations. Experienced in supervising teams, streamlining procedures, and ensuring seamless guest interactions from arrival to departure. Recognized for delivering Forbes-level service in a luxury boutique setting, while effectively mentoring staff and collaborating across departments to maximize guest satisfaction and operational efficiency.
Overview
6
6
years of professional experience
Work History
Supervisor
Hotel Healdsburg
02.2024 - Current
- As Front Desk Supervisor at Hotel Healdsburg, I directed daily front desk operations with a focus on accuracy in reservations, check-ins, check-outs, and billing. I trained, mentored, and scheduled team members to ensure efficiency and uphold the hotel’s high service standards, while also overseeing cash handling, credit card transactions, and end-of-day balancing to maintain compliance. I produced daily reports and maintained detailed shift handovers to support operational continuity. In addition, I implemented front office procedures that streamlined workflows and enhanced the guest experience. My role required close collaboration with the sales, events, and housekeeping departments to align front desk operations with overall business goals and ensure seamless guest service.
Front Desk Agent
Montage
02.2021 - 10.2023
- Joining the prestigious Montage team provided the opportunity to refine my skills at a renowned five-star resort, where I seamlessly combined my passion for guest service with the brand’s unwavering commitment to excellence. My professionalism, attention to detail, and strong interpersonal abilities consistently earned praise from both guests and colleagues, and I was recognized by Forbes Travel Guide during my time at the front desk—a testament to my contribution to Montage’s reputation as a world-class destination for luxury hospitality.
Front Desk Agent
H2hotel
08.2019 - 02.2021
- As a Front Desk Agent, I serve as the first point of contact for guests, ensuring that their initial impression sets a positive tone for their entire stay. My responsibilities include managing check-ins and check-outs, finalizing guest billing, handling phone inquiries, and assisting with high-level guest requests. As a frontline team member, I play a vital role in enhancing the guest experience and ensuring satisfaction. My goal is always to create a welcoming environment where guests feel comfortable, valued, and well cared for throughout their stay.
Education
High School Diploma -
Santa Rosa Junior College
01.2018
High School Diploma - undefined
Santa Rosa High School
01.2016
Skills
- Exceptional interpersonal and communication abilities, with a focus on guest service excellence
- Collaborative team player with a proactive and supportive approach
- Strong problem-solving skills with a solution-oriented mindset
- Meticulous attention to detail and accuracy in all tasks
Contact
- Zoefarmer98@gmail.com
- 707 217-9936
- 1929 King Street, Santa Rosa, CA 95404
Timeline
Supervisor
Hotel Healdsburg
02.2024 - Current
Front Desk Agent
Montage
02.2021 - 10.2023
Front Desk Agent
H2hotel
08.2019 - 02.2021
High School Diploma - undefined
Santa Rosa High School
High School Diploma -
Santa Rosa Junior College