Zoe Fletcher
Hammond,IN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Laboratory Assistant III
Alverno Clinical Laboratories
05.2021 - 04.2023
- Maintained documentation on tests performed in lab.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
- Obtained samples for testing following standard protocols.
- Processed patient specimens according to priority and documented results.
- Implemented lab procedures to prevent errors and protect staff.
- Contacted physicians, nursing stations, or reference laboratories for resolution assistance with unusual test orders.
- Prepared, mounted, labeled and catalogued tissue sections.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Inspected laboratory equipment to maintain good working condition for optimal results.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Collaborated with other departments to establish cohesive laboratory operations.
- Trained new laboratory personnel to apply proper laboratory techniques and best practices.
- Monitored testing procedures to meet criteria and maintain quality control.
- Prepared blood smears and determined levels of normalcy.
Lead Teller/CSR
Community Financial Service Center
06.2018 - 09.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Provided primary customer support to internal and external customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
Health Sciences
Purdue University Calumet
Hammond, INHealth Sciences/MLT
Ivy Tech Community College of Indiana
Indianapolis, INHigh School Diploma -
Morton Senior High School
Hammond, IN05.2016
Skills
- Documentation
- Collect Samples
- File and Recordkeeping
- Quality Control
- Sharps Disposal
- Daily Logs
- Equipment Testing and Calibration
- Diagnostic Tests
- Biohazard Disposal
- Sterile Procedures and Techniques
- Specimen Handling
- Corrective Actions
- Sample Mounting
- Hazardous Waste and Disposal
- Work Planning and Prioritization
- Microorganism Isolation and Cultivation
- Laboratory Equipment Handling
- Attention to Detail
- Analyze Body Fluids
- Verbal and Written Communication
Timeline
Laboratory Assistant III
Alverno Clinical Laboratories
05.2021 - 04.2023
Lead Teller/CSR
Community Financial Service Center
06.2018 - 09.2019
Health Sciences
Purdue University Calumet
Health Sciences/MLT
Ivy Tech Community College of Indiana
High School Diploma -
Morton Senior High School
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