Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Laboratory Assistant III
Alverno Clinical Laboratories
2021.05 - 2023.04
Maintained documentation on tests performed in lab.
Tracked collected specimens by initialing, dating, and noting times of collection.
Prepared samples for shipping and disposed of bodily fluids in proper containers.
Obtained samples for testing following standard protocols.
Processed patient specimens according to priority and documented results.
Implemented lab procedures to prevent errors and protect staff.
Contacted physicians, nursing stations, or reference laboratories for resolution assistance with unusual test orders.
Prepared, mounted, labeled and catalogued tissue sections.
Maintained safe, tidy and organized laboratory environment for accurate test results.
Inspected laboratory equipment to maintain good working condition for optimal results.
Performed testing and quality control using approved laboratory procedures and instrumentation.
Collaborated with other departments to establish cohesive laboratory operations.
Trained new laboratory personnel to apply proper laboratory techniques and best practices.
Monitored testing procedures to meet criteria and maintain quality control.
Prepared blood smears and determined levels of normalcy.
Lead Teller/CSR
Community Financial Service Center
2018.06 - 2019.09
Handled customer inquiries and suggestions courteously and professionally.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Answered constant flow of customer calls with minimal wait times.
Answered customer telephone calls promptly to avoid on-hold wait times.
Updated account information to maintain customer records.
Responded to customer requests for products, services, and company information.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Processed customer service orders promptly to increase customer satisfaction.
Provided primary customer support to internal and external customers.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Investigated and resolved customer inquiries and complaints quickly.
Exhibited high energy and professionalism when dealing with clients and staff.
Delivered prompt service to prioritize customer needs.
Responded proactively and positively to rapid change.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Trained new personnel regarding company operations, policies and services.
Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
Health Sciences
Purdue University Calumet
Hammond, IN
Health Sciences/MLT
Ivy Tech Community College of Indiana
Indianapolis, IN
High School Diploma -
Morton Senior High School
Hammond, IN
05.2016
Skills
Documentation
Collect Samples
File and Recordkeeping
Quality Control
Sharps Disposal
Daily Logs
Equipment Testing and Calibration
Diagnostic Tests
Biohazard Disposal
Sterile Procedures and Techniques
Specimen Handling
Corrective Actions
Sample Mounting
Hazardous Waste and Disposal
Work Planning and Prioritization
Microorganism Isolation and Cultivation
Laboratory Equipment Handling
Attention to Detail
Analyze Body Fluids
Verbal and Written Communication
Timeline
Laboratory Assistant III
Alverno Clinical Laboratories
2021.05 - 2023.04
Lead Teller/CSR
Community Financial Service Center
2018.06 - 2019.09
Health Sciences
Purdue University Calumet
Health Sciences/MLT
Ivy Tech Community College of Indiana
High School Diploma -
Morton Senior High School
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