Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zoe Gill

Amelia,OH

Summary

Dynamic floral assistant with expertise in floral design and exceptional customer service at Kroger. Proven ability to increase repeat clientele through creative arrangements and effective upselling strategies. Recognized for enhancing store aesthetics and driving customer satisfaction while maintaining meticulous attention to detail and strong time management skills.

Overview

9
9
years of professional experience

Work History

Floral Assistant

Kroger
06.2019 - Current
  • Provided assistance in setting up floral displays at weddings, funerals, and other events to ensure seamless execution.
  • Utilized strong time management skills to delicately balance heavy workloads during busy holiday seasons, effectively meeting customer expectations.
  • Coordinated delivery schedules with drivers to guarantee timely arrival of arrangements while minimizing transportation costs.
  • Assisted lead florist with designing unique and creative floral displays for special events and occasions.
  • Increased repeat clientele through exceptional customer service skills and attention to detail.
  • Provided support during peak seasons by efficiently multitasking between multiple responsibilities without compromising quality or timeliness of deliveries.
  • Continuously updated knowledge of latest floral design trends to offer clients innovative solutions for their needs.
  • Contributed to business growth by creating visually appealing window displays that attracted potential customers into the store.
  • Streamlined order processing for improved efficiency, accurately taking and fulfilling orders in a timely manner.
  • Served as a knowledgeable resource to customers seeking advice on flower selection for various occasions or specific meanings behind certain blooms.
  • Collaborated with team members to complete large-scale projects on time and within budget constraints.
  • Maintained inventory accuracy, ensuring proper stock levels of flowers, vases, and other supplies.
  • Enhanced customer satisfaction by providing personalized floral arrangements and recommendations.
  • Exceeded sales goals by upselling complementary items such as vases and accessories while maintaining a genuine approach to assisting clients in fulfilling their floral vision.
  • Managed daily store operations including opening/closing procedures, cash handling, and housekeeping tasks for an organized workspace.
  • Prepared potted plants and bouquets based on customer requirements.
  • Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
  • Consulted with clientele to discuss special occasion floral designs for weddings, funerals, and other events.
  • Researched latest design trends, colors, and vendor products for use in new pieces.
  • Imparted knowledge on plants and flowers to customers.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Quoted, generated, and processed customer orders to meet specifications and various occasions.
  • Proficient in utilizing floral design software to create custom arrangements.
  • Worked closely with clients to understand their needs and design flower arrangements that perfectly match their vision.
  • Drove customer satisfaction by providing recommendations for greenery and flower pairings.

Merchandising Associate

JCPenney
01.2017 - 09.2019
  • Improved product visibility by creating eye-catching merchandise displays.
  • Adapted quickly to changing business needs by regularly rotating merchandise according to seasonal demands or customer preferences.
  • Increased overall store performance with consistent attention to detail in visual merchandising efforts.
  • Enhanced customer experience by maintaining clean, well-stocked, and organized store aisles.
  • Regularly checked top-selling merchandise lists and worked with managers to promote merchandise of interest to optimize sales.
  • Contributed to positive workplace culture by collaborating effectively with colleagues across departments.
  • Elevated brand image through adherence to corporate visual merchandising guidelines during floor sets and window installations.
  • Trained new merchandising associates on company standards, guidelines, and best practices.
  • Provided exceptional customer service by addressing inquiries and offering personalized product recommendations.
  • Monitored inventory changes and ordered replenishments for stock to support customer demand.
  • Trained and managed merchandising associates to uphold company standards in customer service and product information.
  • Supported operational efficiency with routine maintenance of fixtures, signage, and lighting systems within the store environment.
  • Maintained integrity of units and accuracy of pricing to minimize waste.
  • Monitored slow-selling merchandise and placed top sellers on display in prominent areas.
  • Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
  • Streamlined inventory management with accurate record-keeping and timely stock replenishment.
  • Boosted sales through effective cross-merchandising techniques and strategies.

Inventory / Merchandise Specialist

Best Buy
04.2016 - 01.2018
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Verified products appeared at correct locations in proper quantities.
  • Reduced out-of-stock incidents by maintaining accurate inventory counts and timely reordering.
  • Enhanced customer satisfaction with expert product knowledge and personalized assistance.
  • Increased overall store attractiveness by organizing shelves, displays, and signage according to corporate guidelines.
  • Assisted in the development of sales strategies to drive growth in key categories and target markets.
  • Participated in cross-functional teams focused on initiatives such as process improvements, cost reduction efforts, or special projects within the organization.
  • Conducted regular audits of in-store merchandise to maintain proper pricing and product information accuracy.
  • Resolved customer complaints professionally, ensuring a high level of satisfaction with their shopping experience at the store.
  • Boosted merchandise sales by implementing strategic visual merchandising techniques.
  • Contributed to positive work environment by fostering teamwork among colleagues while maintaining individual productivity goals.
  • Collaborated with store managers to create effective promotional campaigns for featured products.
  • Coordinated with marketing department to develop engaging in-store events that attracted customers and increased brand awareness.
  • Trained new team members on company policies, procedures, and best practices for merchandise specialists.
  • Exceeded sales targets consistently by creating compelling merchandise displays that effectively showcased product features and benefits.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Set and achieved company defined sales goals.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Achieved or exceeded company-defined sales quotas.
  • Maintained current knowledge of evolving changes in marketplace.
  • Met existing customers to review current services and expand sales opportunities.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Kept detailed records of daily activities through online customer database.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Built diverse and consistent sales portfolio.

Education

West Clermont Highschool
4101 Bach Buxton Road, Batavia, Ohio 45103

Skills

  • Product inventories
  • Workspace maintenance
  • Flower identification
  • Client consultation
  • Customer support
  • Creative vision
  • Styling techniques
  • Floral design expertise
  • Upselling strategies
  • Merchandise displays
  • Floral preservation techniques
  • Seasonal trends awareness
  • Color theory
  • Floral maintenance
  • Flower cutting and arranging
  • Point-of-sale system
  • Plant care proficiency
  • Flower arranging
  • Floral shop assistance
  • Creative merchandising and display
  • Customer orders
  • Client consultations
  • Sales and marketing
  • Special occasion decorative pieces
  • Personnel development
  • Order placement
  • Large order fulfillment
  • Artistic flower arranging
  • Teamwork
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Organizational skills
  • Effective communication
  • Adaptability and flexibility
  • Stock organization
  • Task prioritization
  • Self motivation
  • Interpersonal skills
  • Client relationship management
  • Conflict resolution
  • Analytical thinking
  • Goal setting
  • Professionalism

Timeline

Floral Assistant

Kroger
06.2019 - Current

Merchandising Associate

JCPenney
01.2017 - 09.2019

Inventory / Merchandise Specialist

Best Buy
04.2016 - 01.2018

West Clermont Highschool

Similar Profiles

CREATE PROFILE
Zoe Gill