Zoe Green
Cape Coral,FL
Summary
Certified, entry-level Emergency Medical Technician with educational background adept at learning processes associated with assessing emergencies and delivering exceptional problem-solving and decision-making processes. Mastered EMT basic services that are professional and calmly/quickly assessed medical situations. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of airway, breathing, circulation and trauma assessments. Motivated to learn, grow and excel as an EMT.
Overview
1
1
Certificate
5
5
years of post-secondary education
4
4
years of professional experience
Work History
Server
Hooters
Fort Myers, FL
06.2020 - Current
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Greeted and maintained relationships with regular customers.
- Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
- Bussed and reset tables per shift, working efficiently to keep dining room and work areas clean.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Checked identification to enforce age regulations for alcoholic beverages.
- Increased sales from $0 to $20 by upselling calenders to customers.
- Prepared beverages and filled food orders for customers.
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Golf Shop Attendant
Cape Royal Golf Club
Cape Coral , FL
11.2018 - 08.2019
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Opened and closed store independently when needed and prepared nightly bank drop for manager.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Assisted customers with signing up for store loyalty programs and provided details about key benefits.
- Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
- Answered questions about store policies and concerns to support positive customer experiences.
- Monitored customers for signs of security concerns and escalated issues to management.
- Assisted customers with locating and choosing merchandise in any store department.
- Educated customers on promotions to enhance sales.
- Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays.
- Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
- Increased sales by offering advice on purchases and promoting additional products.
Food Runner
Panera Bread
Cape Coral, FL
01.2018 - 01.2019
- Greeted incoming guests and managed accurate seating based on customer desires and server loads.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Promoted efficiency by removing empty dishes, glassware and silverware to shorten bussing times.
- Refilled condiments on each table when running low.
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Organized and replenished supplies at food stations to optimize team performance.
- Sanitized tables and followed proper cleaning methods to avoid food borne illnesses.
- Delivered food items to tables ensuring each restaurant patron received correct order.
- Completed efficient table resets by wiping down surfaces and refilling condiments.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
- Checked buffet and determined which food items needed to be refilled.
- Washed dishes, glasses and cutlery when dishwashing staff became overwhelmed.
- Maintained kitchen productivity, guaranteeing timely preparation and serving of dishes in alignment with customer specifications.
Gymnastics Coach
Tropical Twisters Gymnastics
Cape Coral, FL
11.2016 - 10.2018
- Enhanced player health with optimized nutritional strategies and improved life choices.
- Readied athletes for tough games by implementing coordinated regimens of practices and physical conditioning.
- Directed ambitious practice sessions to boost athletic abilities and teamwork.
- Worked with both mentally and physically handicapped people and involved interactively in learning.
- Managed vault, bars, beam, and floor drills and fitness circuits to bolster athletes' coordination and performance levels.
- Prepared athletes for special competitions and tournaments.
- Collaborated with coaches, students and administrators to run high-quality program.
- Instructed new faculty and instructors on practices and guidelines.
- Implemented exercise programs and training strategies, which bolstered individual and team performance.
- Promoted stretching, mobility work and proper form to help athletes safely build strength through diverse training methods.
- Held special events to promote camaraderie among teammates, families and community members.
- Developed lesson plans and routines for individual students to meet personal goals and abilities.
- Coordinated with parents, boosters and other resources to meet team needs, including equipment and travel arrangements.
- Kept current records of all team and individual member activities.
- Taught students how to perform special techniques such as backhandspring, kips, and handstand flat-back.
- Motivated athletes to become stronger, more agile and more effective through training habits and proper nutrition.
- Organized class and maintained office records for billing, accounts receivable and student progress.
Education
High School Diploma -
Lee Virtual High School
Fort Myers, FL 08.2015 - 05.2020
No Degree - Emergency Medical Technician
Florida SouthWestern State College
Fort Myers, FL 08.2020 - 12.2020
Associate of Arts - General Studies
Florida SouthWestern State College
Fort Myers, FL 01.2021 - Current
Skills
IV setup
Vital sign assessment
Patient Management
Medication Administration
Indirect Patient Care
Direct Patient Care
Patient Assessments
Pre-hospital Care
Emergency Response
Medical Records Management
Emergency patient triage
Medical Coding
Cardiopulmonary resuscitation
Medical recordkeeping
Customer service
Organization and Time management
Flexible & Adaptable
Medical History Collection
Vital Sign Monitoring
Accomplishments
-State and national gymnastics champion for 2 years.
-Completed 7 years of competitive gymnastics
-10th place all around out of 20 teams in Thunderdome (crossfit competition)
-Completed 1 year of crossfit
-Received all A's during my EMT class completion at FSW.
-GPA for high school was 4.8
Certification
Licensed EMT - 2020
Timeline
Associate of Arts - General Studies
Florida SouthWestern State College
01.2021 - Current
No Degree - Emergency Medical Technician
Florida SouthWestern State College
08.2020 - 12.2020
Server
Hooters
06.2020 - Current
Golf Shop Attendant
Cape Royal Golf Club
11.2018 - 08.2019
Food Runner
Panera Bread
01.2018 - 01.2019
Gymnastics Coach
Tropical Twisters Gymnastics
11.2016 - 10.2018
High School Diploma -
Lee Virtual High School
08.2015 - 05.2020