Hi, I’m
Zoe Haley
Kendall Park,NJ
Summary
Driven by a strong work ethic and exceptional customer service skills, I excelled at Ruths Chris Steak House, enhancing guest relations and boosting repeat business. Skilled in conflict resolution and multitasking, I effectively managed high-pressure situations, contributing to a positive dining experience and operational efficiency. Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Overview
2
years of professional experience
Work History
Ruths Chris Steak House
Restaurant Hostess
07.2023 - Current
Job overview
- Opened and closed seating sections according to volume of guests.
- Delivered pick-up and curbside orders to guests.
- Promoted business loyalty by fostering positive customer relationships.
- Backed up servers by checking on tables and retrieving items for guests.
- Seated patrons based on guest preferences and seating availability.
- Completed daily side work and opening and closing duties without fail.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported restaurant promotions and events by informing guests of upcoming happenings or special menu items.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
- Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Checked in with servers to confirm preparedness before seating customers.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Answered customer questions about hours, seating, and menu information.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
Nothing Bundt Cakes
Guest Service Representative
08.2022 - 04.2024
Job overview
- Provided knowledgeable product recommendations based on individual client needs, driving retail sales growth.
- Maintained updated knowledge of current trends and popular products in the retail industry.
- Boosted sales performance by implementing strategic retail plans and optimizing store layouts.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Upsold additional products and services to increase revenue.
- Improved efficiency, organized checkout area for optimal workflow.
- Increased sales of promotional items by informing customers about current offers.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Identified and resolved discrepancies and errors in customer accounts.
Education
Southern New Hampshire UniversityHooksett, NH
Bachelor of Science from Human Services
05.2027
University Overview
- Honor Roll term 1,2 and 3 2024
- Awarded National society of leadership and success
- Extracurricular Activities: Varsity soccer
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Active Learning
- Conflict Resolution
- Cash Handling
- Assertiveness
- Reservation handling
- Guest Relations
- Payment Processing
- Judgment and Decision Making
- Age-Appropriate Activities
- Nutrition Awareness
- Child Care
- Strong Work Ethic
- CPR and First Aid
- Child Development
- Classroom Management
Timeline
Restaurant Hostess
Ruths Chris Steak House
07.2023 - Current
Guest Service Representative
Nothing Bundt Cakes
08.2022 - 04.2024
Southern New Hampshire University
Bachelor of Science from Human Services
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