Zoe Hamner
Georgetown,Kentucky
Summary
Customer-focused Retail Associate with excellent sales techniques, individualized service dynamics and interpersonal skills. Committed to making every customer feel welcome and assisting with any needs or questions a guest may have. Advanced knowledge of prominent trends and how to help those looking for a specific look find what they need to feel like themselves.
Overview
2
2
years of professional experience
Work History
Retail Sales Associate
Kohls Department Store
Georgetown, Kentucky
09.2024 - Current
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Demonstrated knowledge of store products and services.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Greeted customers upon entering the store and provided assistance.
- Stocked shelves with merchandise according to company standards.
- Organized displays to attract customers and promote sales.
Crew Member - Fountain Master
Sonic Drive-in
Georgetown, Kentucky
10.2023 - Current
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Adhered to health department regulations regarding food handling procedures.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Resolved customer complaints in a professional manner.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
Hostess
Cracker Barrel Old Country Store
Georgetown, Kentucky
03.2023 - 08.2023
- Greeted guests warmly upon arrival, seating them promptly.
- Verified reservations and wait times with customers.
- Maintained a clean and organized dining area.
- Assisted in preparing the restaurant for opening and closing shifts.
- Provided menus to customers and answered questions regarding menu items.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Monitored customer satisfaction levels throughout their meal experience.
- Ensured compliance with health and safety regulations at all times.
- Demonstrated strong interpersonal skills when interacting with customers.
Education
High School Senior -
Scott County Online Learning Academy (SCOLA)
Georgetown, KYSkills
- Customer Service
- Loss Prevention
- Order Processing
- Money Handling
- Point of sale system
- POS system operations
- Conflict Resolution
- Customer Engagement
- Customer Assistance
- Retail Sales
- Problem-Solving
- Phone Etiquette
- Product Merchandising
- Truck unloading
- Complaint Management
- Loyalty promotion
- Cash Handling
- Point of sale systems
- Positive and professional
Affiliations
- High interest in beauty and fashion, with experience in hair styling and makeup.
Timeline
Retail Sales Associate
Kohls Department Store
09.2024 - Current
Crew Member - Fountain Master
Sonic Drive-in
10.2023 - Current
Hostess
Cracker Barrel Old Country Store
03.2023 - 08.2023
High School Senior -
Scott County Online Learning Academy (SCOLA)
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