Zoe Harlan

• Contracted by Dallas County as a SME to implement new Court Management Software, Enterprise Justice (Odyssey) for the Justice of the Peace (10 offices) for Dallas County
• Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
• Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
• Gathered and organized materials to support operations.
• Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
• Coached employees through day-to-day work and complex problems.
• Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
• Used job-related software to draft and finalize written correspondence and documentation.
• Participated in workshops and in-service meetings to enhance personal growth and professional development.
• Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
• Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
• Increased efficiency by streamlining coordination processes and implementing new organizational systems.
• Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
• Collected and analyzed business data from various departments to prepare reports and presentations for management.

• Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
• Interacted with customers by phone, email, or in-person to provide information.
• Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
• Improved customer satisfaction by promptly answering inquiries and providing accurate information.
• Supported Judge for smooth office operations
• Maintained filing system and organized customer documents for easy retrieval of information.
• Enhanced office organization with regular maintenance of files, records, and supplies inventory.
• Increased efficiency by streamlining filing systems and organizing important documents.
• Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
• Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
• Monitored office supplies and made arrangements for restocking of low-stock items.
• Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
• Provided support for meetings by scheduling appointments, preparing materials, and taking detailed minutes.
• Assisted HR department in recruiting process by reviewing resumes and scheduling interviews leading to an improved talent pool.
• Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
• Assisted referred JP's and Clerks from TJCTC across the state of Texas with appropriate forms and processes

Receipting Payments

Maintaining Accounts Payable

Processing Payments to Parties; bonds, refund, judgments

Assisting the Public in person and on the telephone

Assisting Judge and Chief Clerk with civil, criminal cases, court docket.