Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Zoe Hill

Fairbanks,AK

Summary

Results-driven Manager known for high productivity and efficient task completion. Specialize in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless project execution and team cohesion.

Overview

9
9
years of professional experience

Work History

Manager

The Crepery
Fairbanks, AK
03.2022 - Current
  • Negotiated contracts with vendors to secure favorable terms and pricing.
  • Ensured compliance with regulatory requirements and industry standards.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Implemented process improvements, resulting in an increase in operational efficiency.
  • Established and monitored KPIs to evaluate performance and identify areas for improvement.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.

Assistant Manager & Baker

Bagels & Brew
Fairbanks, AK
03.2016 - 03.2022
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Resolved conflicts between team members in an effective manner.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Ensured that all health regulations were followed at all times while working in the kitchen.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Conducted regular performance reviews for employees to identify areas of improvement.

Patient Service Representative

Fairbanks Clinic
Fairbanks, AK
06.2019 - 07.2020
  • Reviewed patient accounts for accuracy on a regular basis.
  • Organized timely and accurate referrals to help patients obtain health care services and access available resources.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
  • Screened patients for eligibility for state, local and federal assistance programs.
  • Collaborated with insurance companies to resolve billing discrepancies and pre-certification issues.
  • Answered patient questions and fielded complaints to resolve issues.
  • Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.

Education

Bachelor of Arts - Business Administration

University of Fairbanks Alaska
Fairbanks, AK
05-2026

Notary Public - Valid Until May 2028

State Of Alaska
05-2024

Certified Food Protection Manager - Valid Until April 2029

National Restaurant Association ServSafe
04-2024

Certified First Aid CPR AED and BLS Provider - Valid Until April 2026

American Heart Association
04-2024

Skills

  • Regulatory compliance
  • Contract negotiation
  • Inventory management
  • Customer service
  • Employee training
  • Budget management
  • Spanish language fluency

Languages

Spanish
Professional

References

References available upon request.

Timeline

Manager

The Crepery
03.2022 - Current

Patient Service Representative

Fairbanks Clinic
06.2019 - 07.2020

Assistant Manager & Baker

Bagels & Brew
03.2016 - 03.2022

Bachelor of Arts - Business Administration

University of Fairbanks Alaska

Notary Public - Valid Until May 2028

State Of Alaska

Certified Food Protection Manager - Valid Until April 2029

National Restaurant Association ServSafe

Certified First Aid CPR AED and BLS Provider - Valid Until April 2026

American Heart Association

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