Zoe Hobson

Chuck E Cheese

Saint Louis , Missouri

06.2019 - Current

Developed and implemented strategies to increase customer satisfaction and loyalty.
Created monthly reports for senior management summarizing operational performance metrics.
Coached, mentored and trained team members in order to improve their job performance.
Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Resolved conflicts between employees by providing guidance on company policies and procedures.
Provided leadership during times of organizational change or crisis situations.
Developed annual goals for each department based on market trends and competitor analysis.
Scheduled interviews for potential candidates and conducted reference checks prior to hire.
Monitored staff performance and addressed issues.
Trained employees on additional job positions to maintain coverage of roles.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Led a team of XX employees, ensuring high productivity and excellent customer service.
Oversaw daily operations, maintaining efficiency and quality standards.
Resolved customer complaints and issues promptly, maintaining a positive brand image.
Delegated work to staff, setting priorities and goals.