Zoe Hodge
Linux Administrator
Jacksonville,FL
Summary
Experienced IT professional with a strong background in Linux system administration, network security, and technical troubleshooting. Proficient in managing infrastructure environments, ensuring system security, and providing efficient IT support. Adept at problem-solving and committed to continuous learning.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Support Analyst
Urgently
Remote, FL
08.2021 - 05.2022
- Implemented proactive monitoring and maintenance procedures, reducing system downtime.
- Developed a comprehensive troubleshooting guide for common IT problems, accelerating issue resolution.
- Identified and addressed security vulnerabilities, enhancing the overall IT security environment.
- Managed a high volume of IT support tickets, meeting or exceeding response and resolution targets.
- Created and maintained an internal knowledge base to facilitate quick issue resolution.
Linux Administrator
Global IT LLC
Remote, FL
08.2018 - 07.2021
- Administered Linux servers, including RHEL 8 & 9, ensuring optimal performance and security.
- Installed and configured essential services such as DNS, DHCP, NFS, Apache Web Server, Samba, and SSH.
- Managed patching and software packages using YUM and RPM, maintaining system documentation.
- Collaborated with cross-functional teams to prepare and configure new servers.
- Resolved incident tickets and implemented proactive monitoring to minimize system downtime.
Education
No Degree -
Yellowtail Teach
Skills
Linux System Administration
IT Security
Technical Troubleshooting
Networking Support
Patch Management
System Documentation
VMware Administration
Storage Management
Certification
AWS Cloud Practioner
Timeline
AWS Cloud Practioner
11-2023
IT Support Analyst
Urgently
08.2021 - 05.2022
Linux Administrator
Global IT LLC
08.2018 - 07.2021
No Degree -
Yellowtail Teach