Zoe Hodge

- Implemented proactive monitoring and maintenance procedures, reducing system downtime.
- Developed a comprehensive troubleshooting guide for common IT problems, accelerating issue resolution.
- Identified and addressed security vulnerabilities, enhancing the overall IT security environment.
- Managed a high volume of IT support tickets, meeting or exceeding response and resolution targets.
- Created and maintained an internal knowledge base to facilitate quick issue resolution.

- Administered Linux servers, including RHEL 8 & 9, ensuring optimal performance and security.
- Installed and configured essential services such as DNS, DHCP, NFS, Apache Web Server, Samba, and SSH.
- Managed patching and software packages using YUM and RPM, maintaining system documentation.
- Collaborated with cross-functional teams to prepare and configure new servers.
- Resolved incident tickets and implemented proactive monitoring to minimize system downtime.