Zoe Hollwedel
Tampa,FL
Summary
Motivated and educated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable experiences. Good in fast-paced environments, customer service, able to pick up on things quickly, and always eager to learn and teach
Overview
5
5
years of professional experience
Work History
Portfolio Administrator
Cushman & Wakefield
Temple Terrace, FL
09.2024 - Current
- Optimized space utilization by conducting regular audits, identifying opportunities for consolidation or expansion as needed.
- Improved vendor relationships through clear communication, prompt payment processing, and collaborative problem-solving efforts.
- Collaborated with accounting teams to reconcile discrepancies in rent rolls, leading to more accurate financial reporting.
- Established strong landlord-tenant relationships through open communication channels and proactive issue resolution strategies.
- Maintained accurate lease records, resulting in improved internal audit compliance and reduced risk exposure.
- Reduced late payments by closely monitoring rent collections and promptly addressing delinquencies.
Assistant Property Manager
SRK Management
Windsor, Connecitcut
11.2023 - Current
- Processed security deposit refunds.
- Showed apartments to potential tenants and answered questions regarding community.
- Kept accurate records of all resident and tenant correspondence.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Followed up on delinquent tenants and coordinated collection procedures.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Scheduled vendors for maintenance, events, and property upkeep
- Ran social media page
Waitress
Joey Garlic's
Newington, CT
10.2021 - Current
- Increased sales significantly by upselling higher-end products to customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
Leasing Consultant
SRK Management
Vernon, CT
04.2023 - 01.2024
- Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
- Enhanced community atmosphere by planning and executing engaging resident events.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
Bartender/Shift Leader
Chili's Bar And Grill
Newington, CT
06.2020 - 10.2021
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Evaluated customer needs and feedback to drive product and service improvements.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Trained new employees and delegated daily tasks and responsibilities.
Education
Bachelor of Business - General Management
Central Connecticut State University
New Britain, CT05.2023
High School Diploma -
Valley Regional High School
Deep River, CT06.2019
Skills
- Order Management
- Hospitality and Accommodation
- Sales Techniques
- Communication Skills
- People skills
- Team Leadership
- Property Maintenance
- Staff Management
- Payment Management
Timeline
Portfolio Administrator
Cushman & Wakefield
09.2024 - Current
Assistant Property Manager
SRK Management
11.2023 - Current
Leasing Consultant
SRK Management
04.2023 - 01.2024
Waitress
Joey Garlic's
10.2021 - Current
Bartender/Shift Leader
Chili's Bar And Grill
06.2020 - 10.2021
Bachelor of Business - General Management
Central Connecticut State University
High School Diploma -
Valley Regional High School