Zoe Honchell

• Assists the Administrator in supporting the overall management and operations of the assisted living facility, ensuring regulatory compliance, resident satisfaction, and staff coordination.

Operational Support

• Monitor facility maintenance, cleanliness, and safety in accordance with local, and state regulations.
• Coordinate with all departments to maintain smooth operations.

Regulatory Compliance

• Assist with preparation for inspections and audits.
• Maintain accurate and current documentation, reports, and resident and employee records.

Resident Services

• Participate in resident admission, orientation, and discharge process.
• Address and resolve resident or family concerns promptly and empathetically.
• Communicate with insurance companies regarding long term care coverage.
• Follow HIPPA, OSHA, and all other guidelines and licensing.

Staff Supervision and Support

• Assist in recruiting, training, scheduling, and evaluating staff.
• Provide leadership and direction to ensure a high standard of resident care.

Financial and Administrative Tasks

• Help manage budgets, invoicing, and financial records under the guidance of the Administrator.
• Review payroll, timekeeping, and supply requisitions.

Communication and Coordination

• Assist in facilitating staff meetings and training sessions.
• Assist in marketing and outreach activities to maintain or increase occupancy.

Emergency Preparedness

• Ensure staff are trained in emergency procedures and that plans are up to date.

• Planned resident outings and special events to mark holidays and celebrate special occasions.
• Ensured compliance with state regulations and facility policies by maintaining accurate documentation of activity programs.
• Developed monthly life enrichment calendar and published electronically and in print.
• Developed strong relationships with residents and their families, fostering a supportive community environment.
• Designed wide variety of activities to stimulate interest, involvement, and engagement of patients.
• Boosted social interaction among residents through organizing regular events, outings, and group activities.
• Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
• Assisted with safety and emergency planning to secure patient safety while at facility and prevent injury.
• Maintained running inventory of supplies and purchases to monitor budget expenditures.
• Attended, participated, and contributed to monthly staff meetings addressing resident needs.
• Responded to room transfers, incident reports, and maintenance requests.
• Assisted residents in preparing for activity and social programs.
• Assisted residents with daily dental and mouth care, bath functions, and hair care.

• Provided exceptional customer service during phone and email interactions with prospective residents and their families, addressing concerns promptly and professionally.
• Confirmed all insurance benefits met standards of admissions as dictated by policy.
• Assisted in patient admission process based on federal and state laws.
• Compiled and analyzed data to track admissions trends and make recommendations for improvements.
• Maintained accurate records of applicant data, ensuring timely decision-making and reporting.
• Managed admissions processes for incoming residents, promptly collecting and processing necessary documents.
• Completed preliminary paperwork for incoming and outgoing patients.
• Assisted in developing new admissions policies that aligned with institutional values and priorities.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Bussed and reset tables to keep dining room and work areas clean.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Handled cash transactions accurately, contributing to balanced daily financial reports.
• Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
• Learned and followed local alcohol laws to keep restaurant compliant with regulations.