ZOE HOOKS

Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.

• Conducted thorough assessments of client situations, identifying issues, goals, and necessary interventions.
• Assisted up to 6 clients per day clients in navigating housing, legal services and public benefits to gain access to valuable resources.
• Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
• Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
• Strengthened relationships with community organizations to increase access to supportive resources for clients in need.

• Managed diverse caseload of up to 15 individuals from various backgrounds, tailoring services based on unique needs and circumstances.
• Assessed individuals to identify skills, strengths and interests for job placement.
• Assisted clients with completing job applications and submitting resumes to improve interview chances.
• Provided clients with on-the-job training and employment related support to maintain and retain employment.
• Worked closely with government agencies such as workforce centers or vocational rehabilitation teams to maximize client resources and support.
• Tracked client progress through detailed case notes and regular follow-ups, ensuring efficient service delivery.
• Developed relationships with diverse businesses to develop competitive and permanent job opportunities for consumers.
• Negotiated reasonable accommodations with employers in order to ensure smooth transition for clients into their new positions.
• Maintained paper files for each client, ensuring compliance with external audit regulations

• Provided one-on-one tutoring sessions, tailoring instruction to meet specific needs of each student while promoting independent learning skills
• Supported students with helpful study habits and exam strategies.
• Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
• Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
• Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
• Established positive relationships with both students and parents, fostering open communication regarding academic progress and goals.
• Taught students remotely using online video platform.

• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Made and served brand-specific café beverages with focus on speed, quality and consistency.
• Used POS system to accurately enter orders and process payments.
• Promoted welcoming atmosphere by greeting customers with friendly demeanor and promptly addressing needs.
• Increased repeat business by providing exceptional customer service and building rapport with patrons.
• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
• Assisted in inventory management to maintain adequate stock levels.
• Adhered to strict food hygiene regulations.

• Fostered positive relationships with campers, parents, and staff, ensuring open communication and supportive environment.
• Collaborated with team members during pre-season training sessions in order to build a cohesive counselor unit and provide best possible care to campers.
• Supervised and mentored junior counselors, providing guidance and support in their roles as leaders.
• Organized and guided group activities by leading, coaching, and participating with campers.
• Mediated camper conflicts to resolve problems and maintain positive and safe camp environments.
• Encouraged and promoted inclusion and diversity to foster positive and respectful camp environment and teach campers to appreciate and value differences.
• Administered first aid quickly to provide health and safety to campers.
• Transported and escorted program participants to and from activities and on field trips.
• Maintained accurate records of camper attendance, incident reports, and medical information to ensure proper documentation for all activities.
• Provided specialized support for children with higher levels of needs

• Enhanced student safety by effectively supervising and monitoring after-school activities.
• Assisted with snack preparation, adhering to proper food handling guidelines for healthy meals during after-school hours.
• Managed emergency situations calmly, ensuring the well-being of all children in the program.
• Communicated effectively with parents about their child''s progress and concerns, fostering open dialogue between families and providers.
• Facilitated conflict resolution among students, promoting positive social interactions within the group setting.
• Applied positive behavior management techniques to enhance social interactions and emotional development.
• Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
• Provided homework assistance, resulting in better understanding of subject material and increased confidence in students.