Zoe Isaacs
Newburgh,NY
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
7
7
years of professional experience
Work History
Medical Assistant
Private Practice
02.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment
- Obtained the client's medical history, medication information, symptoms, and allergies
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations
- Collected and documented patient medical information such as blood pressure and weight
- Performed clerical duties such as word processing, data entry, answering phones, and filing
- Documented patients' vital signs and health history in clinic and hospital environments
- Input all patient data regarding claims and prior authorizations into system accurately.
- Analyzed medical records and other documents to determine approval of requests for authorization.
- Knowledge of Medicare, Medicaid, and Third Party Vendors
Patient Service Representative/Patient Services Coordinator
Amerisource Bergen -Lash Group
01.2022 - Current
- Helped many customers daily with a positive attitude and focused on customer satisfaction
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Answered over 60 calls per shift to meet fast-paced call center demands
- Researched issues through identifying similar past problems and recommended the most appropriate solution
- Investigated and resolved customer inquiries and complaints quickly
- Met customer call guidelines for service levels, handle time and productivity
- Handle incoming calls and address client inquiries in a professional manner
- Establish rapport with customers over the phone and assist them in navigating their benefit choices and options
- Offers assistance to members regarding open enrollment matters and benefit choices
- Knowledge of Medicare, Medicaid, and Third Party Vendors
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Junior Administrator
Cornerstone Family Clinic
04.2019 - 01.2022
- Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs
- Developed and updated department goals and achievements throughout fiscal year
- Coordinated with other healthcare providers concerning treatment plans for patients
- Developed and distributed employee work schedules based on operational needs and employee requests
- Entered and maintained departmental records in company database
- Reviewed and corrected claim errors to facilitate smooth processing
- Assisted patients in filling out check-in and payment paperwork
- Took copayments and compiled daily financial records
- Compiled and reviewed medical charts
- Educated patients on medicine and at-home healthcare tools
- Organized patient records and database to facilitate information storage and retrieval
- Offered simple, clear explanations to help clients and families understand urgent care policies and procedures
- Prepared and maintained correspondence, reports and claims in compliance with federal regulations and followed best practices in patient and family support.
- Developed and implemented new initiatives and process improvements as defined by business plan and governing agencies.
Assistant Front Office Manager
Hawthorn Suites Hotel
10.2017 - 04.2019
- Interacted with customers by phone, email or in-person to provide information
- Supervised payroll corrections for accuracy and duplications
- Acted as point of contact for vendor collaboration for contracted services
- Encouraged and mentored employees to boost performance and remove process inefficiencies
- Managed administrative logistics of events planning, event booking and event promotions
- Coordinated schedules and timelines for events
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events.
- Served as floating manager-on-duty, MOD, to cover shift shortage.
Head Cashier
Barnes And Nobles
11.2017 - 01.2019
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs
- Assisted customers by answering questions and fulfilling requests
- Educated employees on register use, merchandising and customer service
- Received and processed customer payments
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Helped customers complete purchases, locate items and join reward programs.
Key Holder
Things Remembered
08.2016 - 05.2017
- Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service
- Engaged with customers to build rapport and promote long-term loyalty for increased sales
- Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
Education
Bachelor of Science - Health Information Management
Southern New Hampshire University
Manchester, NH10.2023
High School Diploma -
Waterbury Arts Magnet School
Waterbury, CT06.2014
Associate of Science - Health Administration
Herkimer County Community College
Herkimer, NY05.2014
Skills
- EMR Systems
- Case Management
- Patient Assessments
- Microsoft Office
- Health Administration
- Time Management
- Clerical Support
- Accurate Documentation Preparation
- Information Intake
- Medical Coding
- Authorizations
Timeline
Medical Assistant
Private Practice
02.2023 - Current
Patient Service Representative/Patient Services Coordinator
Amerisource Bergen -Lash Group
01.2022 - Current
Junior Administrator
Cornerstone Family Clinic
04.2019 - 01.2022
Head Cashier
Barnes And Nobles
11.2017 - 01.2019
Assistant Front Office Manager
Hawthorn Suites Hotel
10.2017 - 04.2019
Key Holder
Things Remembered
08.2016 - 05.2017
Bachelor of Science - Health Information Management
Southern New Hampshire University
High School Diploma -
Waterbury Arts Magnet School
Associate of Science - Health Administration
Herkimer County Community College
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