Summary
Overview
Work History
Education
Skills
Additional Information
Other Experience
Timeline
Generic

Zoe Jackson

Naarm/Melbourne,VIC

Summary

With a background in Fine Art practice, I have a passion for retail and a keen eye for precision. I have experience across various customer service, administrative and retail positions and a strong knowledge of art history and theory from my studies in Fine Art. I have a particular passion for creating authentically memorable customer experiences, advocating for products I truly believe in and connecting with diverse demographics.

Overview

13
13
years of professional experience

Work History

Gallery Assistant

Barbara Weiss Berlin
07.2023 - 09.2023
  • Emailing; gallery inventory; serving drinks at openings.

Studio Assistant

A.K. Burns Studio
07.2023 - 09.2023
  • Made studio inventory in Microsoft Excel; made professional PDF's of Burns' work in Adobe Photoshop and InDesign; emailed and answered telephone.

Warehouse & Retail Assistant

Blackhearts & Sparrows
09.2021 - 01.2023
  • Customer service; PoS; kept store at high standard of cleanliness; prepared orders for shipment by picking, packing, and labelling merchandise; loaded and unloaded delivery trucks; cleaned and maintained warehouse in compliance with OH&S; assisted with inventory.

Retail Assistant

MECCA Cosmetica
09.2021 - 02.2022
  • Customer service; PoS; warmly greeted customers, helped locate merchandise, and suggested suitable options; maintained high standard of store cleanliness; managed budgets and KPI's; remained knowledgeable about products in order to provide authentic customer service.

Retail Assistant

Reina Melbourne
11.2020 - 11.2021
  • Customer service; PoS; maintained high standard of store cleanliness; warmly greeted customers, helped locate merchandise and suggested suitable options; assisted customers in-person, via telephone and via email; built customer loyalty.

Art Handler

IAS Fine Art Logistics
04.2021 - 05.2021
  • Wrapped, packed and transported art objects (ceramics, paintings) from Shepparton Art Museum to their new gallery; climbed ladders and personally transported packaged art over short and long distances; used preservation and conservation techniques; acted with initiative and adaptability in a high pressure environment; always communicated clearly to ensure easy flow in a team environment.

Usher & Bartender

Palais Theatre
01.2018 - 03.2021
  • Scanned tickets, ushered patrons and managed crowds alongside security personnel; served high customer volumes during special events, nights, and weekends; performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory; kept bar presentable and well-stocked to meet customer needs; implemented RSA knowledge.

CATI Interviewer

ORC International
01.2017 - 06.2018
  • Conducted social research surveys over an auto-dialling telephone system; used various data input software to record results accurately and efficiently; maintained a high rate of completed surveys per hour; maintained a professional phone manner, communicating with a vast range of demographics.

CATI Interviewer

Roy Morgan Research
02.2016 - 08.2016
  • Conducted social research surveys; used various data input software; maintained a high completion rate; maintained a professional phone manner; communicated with a vast range of demographics.

Retail Assistant

Acland Court Pharmacy
05.2011 - 10.2013
  • Maintained clean store environment, greeted customers, located merchandise, and suggested suitable options.

Assistant Teacher

Art Encounters Elsternwick
03.2011 - 10.2013
  • Assisted planning and guiding art classes of 20-30 students aged 5-12 years old; kept students on-task with proactive behaviour modification and positive reinforcement strategies; provided one-on-one learning support.

Education

Maumaus Independent Study Programme - Fine Arts

Maumaus
Lisbon, Portugal
07.2023

Bachelor of Fine Arts (Honours) - Fine Arts

Monash University
Melbourne, VIC
11.2020

Bachelor of Fine Arts - Fine Arts

RMIT University
Melbourne, VIC
06.2018

Study Abroad - Fine Arts

Paris College of Art
Paris, France
11.2016

Skills

  • Sociable, diligent and invested
  • Understands budgets & KPI's
  • Art History Expertise
  • Customer Engagement
  • Brand Awareness
  • Cash Register Operations
  • Microsoft Office and Adobe Creative Suite
  • Professional phone manner
  • Professional emailing and invoicing

Additional Information

  • 2020 Sutton Gallery Award for Monash Honours Graduate work, MADA, Melbourne

Other Experience

     

Shop Betrayal - Founder/Director Melbourne, VIC • 01/2022 - 08/2022 

• Shop Betrayal is an exhibition space I founded and facilitated with the purpose of supporting local emerging artists. 


The Honeymoon Suite Brunswick - Volunteer Melbourne, VIC • 01/2018 - 07/2018 

• Installed and invigilated exhibitions; made website and social media postings; moved and handled artwork with exceptional care; used Gallery Manager to track and manage contacts, invoices, meetings etc. 

     

Next Wave Festival - Volunteer Melbourne, VIC • 05/2018 - 05/2018 

• Assisted with special events and programs; maintained clean and operational facilities to serve program needs; used strong interpersonal communication skills to convey information; conducted tasks with special sensitivity for diverse patrons. 


Australian Centre for Contemporary Art - Volunteer Melbourne, VIC • 01/2017 - 06/2017 

• Assisted with installation and invigilation of exhibitions; served drinks at openings. 

   

Rick Owens - Backstage & Retail Showroom Assistant Paris, France • 09/2016 - 09/2016 

• Assisted with backstage set up of Spring/Summer 2017 runway presentation; organised garments and dressed models; conducted PoS at the showroom; maintained showroom samples and catalogue libraries for customer viewing. 


Timeline

Gallery Assistant

Barbara Weiss Berlin
07.2023 - 09.2023

Studio Assistant

A.K. Burns Studio
07.2023 - 09.2023

Warehouse & Retail Assistant

Blackhearts & Sparrows
09.2021 - 01.2023

Retail Assistant

MECCA Cosmetica
09.2021 - 02.2022

Art Handler

IAS Fine Art Logistics
04.2021 - 05.2021

Retail Assistant

Reina Melbourne
11.2020 - 11.2021

Usher & Bartender

Palais Theatre
01.2018 - 03.2021

CATI Interviewer

ORC International
01.2017 - 06.2018

CATI Interviewer

Roy Morgan Research
02.2016 - 08.2016

Retail Assistant

Acland Court Pharmacy
05.2011 - 10.2013

Assistant Teacher

Art Encounters Elsternwick
03.2011 - 10.2013

Maumaus Independent Study Programme - Fine Arts

Maumaus

Bachelor of Fine Arts (Honours) - Fine Arts

Monash University

Bachelor of Fine Arts - Fine Arts

RMIT University

Study Abroad - Fine Arts

Paris College of Art
Zoe Jackson