Summary
Overview
Work History
Education
Skills
Timeline
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Zoe Johnson

Burbank,CA

Summary

Dynamic professional with a proven track record in customer service and public safety, demonstrated during roles at Barnes & Noble and the City of Burbank. Excelled in beverage preparation and emergency response, enhancing customer satisfaction and safety. Skilled in CPR and exceptional customer service, showcasing a blend of hard and soft skills vital for diverse environments. Works well with kids while coaching Jr Roller Derby for the Roller Derby team Los Anarchists Jr Roller Derby.

Overview

2
2
years of professional experience

Work History

Seasonal Barista

Barnes & Noble
11.2023 - 01.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.

Pool Lifeguard

City of Burbank
06.2023 - 09.2023
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Monitored safety of guests in and around swimming pool.
  • Maintained a clean and orderly pool area, ensuring a welcoming environment for patrons.
  • Attentively monitored swimmers to identify distress.
  • Collaborated with fellow lifeguards to maintain effective communication and seamless shift transitions.
  • Enhanced swimmer safety by vigilantly monitoring pool activities and enforcing rules.
  • Implemented emergency action plans when necessary, coordinating with other staff members for efficient responses.
  • Identified potential risks in the pool area, proactively taking action to prevent accidents or injuries.
  • Provided exceptional customer service, addressing patron concerns and inquiries promptly and professionally.
  • Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
  • Improved water quality by conducting regular tests and adjusting chemical levels as needed.
  • Provided friendly customer service to guests and addressed concerns.
  • Upheld hygiene standards in pool and surrounding area.
  • Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.

Student Worker

Department of Rehabilitation
11.2021 - 12.2021
  • Took and followed detailed directions from others.
  • Worked in team environment to maintain high levels of productivity.
  • Maintained tidy and organized environment to comply with cleanliness standards.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.

Education

No Degree -

Method Online Charter School
Sky Canyon Business Center

Skills

  • Friendly and outgoing
  • Team Player
  • Cash Handling
  • Opening and closing duties
  • Active listener
  • Cleanliness
  • Exceptional customer service
  • Order Taking
  • Cash Register Operation
  • Espresso machine operation
  • Safe Food Handling
  • Beverage Preparation
  • Patience and Empathy
  • Physical Fitness
  • Public safety knowledge
  • Water rescue techniques
  • AED Operation
  • First Aid
  • CPR Certified
  • Valid Driver's License
  • Customer Service
  • Clean Driving Record

Timeline

Seasonal Barista

Barnes & Noble
11.2023 - 01.2024

Pool Lifeguard

City of Burbank
06.2023 - 09.2023

Student Worker

Department of Rehabilitation
11.2021 - 12.2021

No Degree -

Method Online Charter School

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Zoe Johnson