Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Zoe Johnson

Cleveland,Ohio

Summary

Experienced manager skilled in team building, leadership, and motivation. Cultivates excellent customer relations and builds strong relationships. Utilizes independent decision-making skills and sound judgment to positively impact company success. Committed to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.

Overview

3
3
years of professional experience

Work History

Assistant Store Manager

Family Dollar
05.2024 - Current
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.

Member service representative

Navy federal
10.2023 - 05.2024
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates
  • Processed customer transactions promptly, minimizing wait times
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
  • Provided customer records, account statements and copies of checks
  • Educated customers on use of banking website and mobile apps
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service

Administrative assistant (internship)

City of Cleveland - Dept. of Public works
05.2023 - 07.2023
  • Handled customer inquires and suggestions courteously and professionally
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisors
  • Answered constant flow of customer calls with minimal wait time
  • Updated account information to maintain customer records
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Responded to customer requests for products, services and company information

Customer service representative

BAW FITT
04.2021 - 07.2022
  • Handled customer inquires and suggestions courteously and professionally
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisors
  • Answered constant flow of customer calls with minimal wait time
  • Updated account information to maintain customer records
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Responded to customer requests for products, services and company information

Education

Business in Business management - undefined

Cuyahoga community college
09.2024

Skills

  • Phone inquiries
  • Development
  • Customer relationship
  • Account updating
  • Communication
  • Active listening
  • Problem solving
  • Adaptability
  • Time management

Personal Information

Title: Customer service

Timeline

Assistant Store Manager

Family Dollar
05.2024 - Current

Member service representative

Navy federal
10.2023 - 05.2024

Administrative assistant (internship)

City of Cleveland - Dept. of Public works
05.2023 - 07.2023

Customer service representative

BAW FITT
04.2021 - 07.2022

Business in Business management - undefined

Cuyahoga community college

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Zoe Johnson