Summary
Overview
Work History
Education
Skills
Timeline
Generic

ZOE JOHNSON

Houston,TX

Summary

Detail-oriented IT professional experienced in troubleshooting hardware, software, and network issues in large-scale systems. Documented incidents, resolved server and application problems, and identified hardware failures. Pursuing a remote Helpdesk Support role emphasizing responsive customer service and technical support.

Overview

2
2
years of professional experience

Work History

Server

Pappadeaux's Seafood Kitchen
01.2026 - Current
  • Managed multi-table service efficiently during peak hours.
  • Delivered exceptional customer service in high-volume dining environment.
  • Collaborated with kitchen staff to ensure timely food delivery and quality standards.
  • Processed customer orders accurately using point-of-sale system.
  • Resolved customer complaints effectively, enhancing overall dining experience.

INTERN

Sherwin-Williams
05.2025 - 08.2025
  • Delivered operational support for the Polling 2 application, monitoring request processing for 5,000+ stores and resolving failed requests to improve system reliability.
  • Diagnosed and tracked server issues for the CONNECT application, documenting incidents, troubleshooting steps, and resolutions in ServiceNow to improve visibility and accountability.
  • Collaborated with the QA team to audit and document IT inventory, improving asset accuracy and organization.
  • Troubleshot more than 200 store servers, identifying computer hardware and network issues, creating detailed tickets, and reducing downtime through faster service response.
  • Identified 52 failed CMOS batteries and coordinated urgent hardware replacements, preventing potential server outages and maintaining business continuity for stores.

FRONT END DEVELOPER

Prairie View A&M University
08.2024 - 05.2025
  • Designed and maintained 15+ departmental and student organization web pages using HTML, CSS, and JavaScript, supporting communication and resource sharing across campus.
  • Implemented requested site changes such as event updates, faculty profiles, and student resources, ensuring content was accurate and accessible.
  • Resolved cross-browser styling issues, broken links, and mobile responsiveness bugs, reducing page load errors and improving usability for students and staff.
  • Tested new site features prior to launch, documenting issues and fixes to streamline updates and avoid post-deployment errors.

Education

Bachelor of Science - Computer Science and Programming

Prairie View A&M University
12-2025

Skills

  • Development And Analysis: Web Development, Front-End Development, Data Analysis
  • HTML Development
  • Web development
  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Server management
  • Support And Collaboration: User Support, Team collaboration, Team leadership, Critical Thinking
  • Customer Engagement

Timeline

Server

Pappadeaux's Seafood Kitchen
01.2026 - Current

INTERN

Sherwin-Williams
05.2025 - 08.2025

FRONT END DEVELOPER

Prairie View A&M University
08.2024 - 05.2025

Bachelor of Science - Computer Science and Programming

Prairie View A&M University
ZOE JOHNSON