Zoe Johnston
Urbancrest,OH
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, time management and problem-solving skills. Dedicated to supporting emotional, social and academic development of young children. Trained in developmental stages and knowledgeable about offering safe, nurturing environments to boost learning. Desire to complement education-based strategies with techniques to promote overall health and wellness.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Micro Center Corporate Office
10.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Participated in training programs to enhance product knowledge and customer service skills.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Lead Early Preschool Teacher
Foundations Learning Academy
08.2021 - 10.2023
- Developed weekly lesson plans and activities to engage children and promote learning.
- Established positive communication with parents in daily conversation and formal conferences.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
Daycare Teacher
Jack And Jill Children's Center
03.2018 - 11.2019
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
Float Teacher
Foundations Learning Academy
02.2017 - 03.2018
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
Overnight Stocker
Walmart
05.2016 - 12.2016
- Removed all boxes and related trash from sales floor and processed through compactors.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Responded to customer queries and complaints regarding stock and merchandise to resolve issues and increase satisfaction.
Sales Associate
Party City
05.2015 - 05.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Informed customers of promotions to increase sales productivity and volume.
Cashier
Wendys Restaurant
05.2013 - 04.2015
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
High School Diploma -
Gautier High School
Gautier, MS05.2014
Skills
- Conflict Resolution Techniques
- Positive Reinforcement Methods
- Early Childhood Development
- Encouraging Participation and Inclusivity
- Clear and Direct Communication
- Basic Skills Teaching
- Promoting Social and Emotional Development
- Strong Work Ethic and Dependable
- Caring and Empathetic Demeanor
- Communicating with Parents and Teachers
- Customer Service and Assistance
- Customer Satisfaction
- Typing and basic computer operations skills
- Detail-Oriented Data Input
Contact
228-209-4727
zoemadisonjohnston@gmail.com
Education
Gautier, MS
Timeline
Customer Service Representative
Micro Center Corporate Office
10.2023 - Current
Lead Early Preschool Teacher
Foundations Learning Academy
08.2021 - 10.2023
Daycare Teacher
Jack And Jill Children's Center
03.2018 - 11.2019
Float Teacher
Foundations Learning Academy
02.2017 - 03.2018
Overnight Stocker
Walmart
05.2016 - 12.2016
Sales Associate
Party City
05.2015 - 05.2016
Cashier
Wendys Restaurant
05.2013 - 04.2015
High School Diploma -
Gautier High School
Similar Profiles
Leisa CoffmanLeisa Coffman
General Accounting Representative at Micro Center Corporate HeadquartersGeneral Accounting Representative at Micro Center Corporate Headquarters
Vicky DeckVicky Deck
Federal Account Manager at Office Max Corporate Sales Center/ Boise CascadeFederal Account Manager at Office Max Corporate Sales Center/ Boise Cascade
Ifeanyichukwu ElegeIfeanyichukwu Elege
Sales/Marketing Manager at PERG Corporate Services Ltd (Micro Finance Bank).Sales/Marketing Manager at PERG Corporate Services Ltd (Micro Finance Bank).