Zoe Jones
Aberdeen,Maryland
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Passionate and creative Social Media Intern with can-do attitude and energetic personality. Willing to tackle projects to increase brand awareness and enhance public relations. Works quickly and efficiently with great attention to detail and offers superb writing and editing skills.
Overview
11
11
years of professional experience
Work History
Retail Associate & Social Media Marketing
TDeez Badass Creations
Havre De Grace, MD
08.2022 - 12.2022
- Stocked and cleaned shelves while maintaining neat and orderly store.
- Rang up retail purchases and processed payment cards, returning appropriate cash and coin to customers.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Processed payments and handled exchanges, returns and refunds according to company policy.
- Walked sales floor and remained aware of customer actions to maintain safe and secure shopping environment.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Engaged with customers to determine appropriate items to fit needs.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Arranged attractive displays of merchandise based on current sales promotions.
- Invited customers to participate in-store activities and promotions to generate new business and boost loyalty.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Used product knowledge to suggest items to match client needs.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Promoted content through advertising on specific social media networks to reach target audience.
- Created and published quality original content on selected social media networks to communicate company message.
- Analyzed market data to determine ways to reach target audience or intended segments.
- Participated in virtual marketing-related events and posted highlights on social media networks to share information and reinforce company message.
- Worked closely with customers to determine appropriate marketing offerings and strategies for business needs.
- Delivered marketing strategy updates to upper-level management.
- Engaged and communicated one-on-one with online customers via social media messaging, generated brand awareness and promoted positive product impressions to increase sales.
- Managed company's online reputation under supervision of [Job title] and responded to both positive and negative posts appropriately.
- Wrote social media content to increase engagement with customers.
- Engaged with and responded to online audience through relevant comments.
- Generated interest for new and upcoming product and service releases by managing social media accounts.
- Understood and followed oral and written directions.
- Identified needs of customers promptly and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
Dog Caretaker
Self-employed
Aberdeen, MD
04.2013 - Current
- Fed animals twice daily and refilled water dish.
- Cared for pets during owners' absences.
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Kept dogs safe by remaining alert to environmental conditions and nearby animals.
- Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
- Walked dogs while enforcing good behavior and manners.
- Assisted grooming staff with nail clipping, blow-drying and combing during peak hours and holidays.
- Walked animals outside to avoid accidents in play areas or bedding.
- Created consistent workflows by assisting with washing, drying and folding duties.
- Calculated payments by keeping accurate daily log of time spent with dogs, detailing activities and services provided.
- Explained lodging, grooming and care services to pet owners and cross-sold specialty products.
- Refilled shampoo bottles, sanitized clippers, combs and brushes and placed clean towels at each station following shift completion.
- Attended to sick or injured animals by securing veterinary care and notifying owners quickly of pet's condition.
- Met with owners to gather pet care information and discuss pet sitting duties.
- Offered animals exercise opportunities through walks and play activities.
- Walked dogs regularly to promote exercise and maintain proper health and fitness.
- Monitored safety of every animal to prevent injuries from other animals or environmental hazards.
- Prepared food to meet needs of animals under care with appropriate meals.
- Offered every owner exceptional customer service and support as well as top-notch care to each animal.
- Furnished pets with food and water to foster nourishment for growth and development.
- Noted unusual behavior and contacted owners regarding health-related issues.
- Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
- Emptied litter boxes, refilled with fresh litter and cleaned animal bedding.
- Delivered excellent service to pet owners to drive repeat business.
- Cleaned and sanitized equipment and surfaces to protect animal and staff health.
- Played with dogs and cats to maintain socialization and reduce stress.
- Attracted new clients through referrals and word-of-mouth marketing.
- Reported dog behavior issues and medical concerns to owner for prompt resolution.
- Scheduled dog walking services and collected payments from pet owners.
- Took pets on regular bathroom breaks.
- Monitored dogs throughout walks to avoid obstacles, dangerous situations and confrontations with other problematic dogs.
Elderly Caregiver
Self-employed
Aberdeen, Maryland
04.2020 - 01.2022
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Engaged clients by conversing and participating in activities and hobbies.
- Improved patient outlook and daily living through compassionate care.
- Followed care plan and directions to administer medications.
- Laundered clothing and bedding to prevent infection.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Redirected clients with memory issues, providing safety guidance protection.
- Tracked and reported clients' progress based on observations and conversations.
- Transported patients to medical, dental and personal care appointments.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Recognized emergencies and notified paramedics and family members.
- Reported concerns to nurse supervisor to promote optimal care.
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.
- Assisted clients with maintaining good personal hygiene.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Helped clients get in and out of beds and wheelchairs.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Organized oral medications for clients following dosage and schedule requirements.
- Monitored health and well-being of clients and reported significant health changes.
- Drove clients to doctors' appointments and social outings.
- Recorded client status progress and challenges in logbooks and reports.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
- Collected and recorded patients' blood pressure, pulse and respirations (TPRs) to evaluate and note basic health status.
- Instructed family members on how to provide bedside care.
- Understood and followed oral and written directions.
- Identified needs of customers promptly and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Planned and served meals and snacks to patients according to prescribed diets.
Education
High School Diploma -
Aberdeen High School
Aberdeen, MD05.2019
Skills
- Proficient with planograms and schematics
- Prepared and packaged wholesale orders for distribution
- Cash register operation
- Able to lift 40 lbs
- Assessed customer product needs and interests in order to best recommend suitable items
- Sales expertise
- Independent judgement
- Interpersonal and written communication
- Customer assistance
- Retail sales
- Money handling
- Teamwork
- Money Transfer Systems
- People skills
- Blogging
- Content strategy
- Organizational skills
- Reliable & trustworthy
- Computer skills
- Basic math
- Good work ethic
- Organization
- Market trend analysis
- Social media management
- Marketing material design
- Marketing strategy
- Troubleshooting
- Microsoft Office
- Customer service
- Communication
- Conflict resolution
- Flexible schedule
Hobbies
- Writing & Proofreading
- Baking
- Gaming
- Gardening
- Hiking
Timeline
Retail Associate & Social Media Marketing
TDeez Badass Creations
08.2022 - 12.2022
Elderly Caregiver
Self-employed
04.2020 - 01.2022
Dog Caretaker
Self-employed
04.2013 - Current
High School Diploma -
Aberdeen High School
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