Summary
Overview
Work History
Education
Skills
Timeline
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Zoe Jordan

Bourbonnais,IL

Summary

I am a dedicated worker, Im always looking for ways to make myself better and I am always ready to learn something new! Ive always had a love for taking care of people who need help and during my time at KACC, I really found that I enjoy being a CNA and hope to further that into Nursing! Ive been a Shift Leader at Dairy queen for the past 3 years, Ive worked there for almost 6. I love being able to delegate tasks to keep the environment clean and up to store policy! I love setting goals for my team to make the work load fun! I believe setting a goal and trying everyday to reach or surpass that goal is what fuels my inner motivation.

If you were to hire me, I believe I bring a sense of positivity and helpfulness to your facility. Im very easy going and easy to get along with! Im usually always on time and ready for my shifts. Im ready to learn as much more as I can, and most importantly I am ready to work!

Overview

4
4
years of professional experience

Work History

Shift Leader

Dairy Queen Store
06.2020 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

CNA Student

KACC
08.2021 - 05.2022
  • Maintained a clean and safe environment, reducing the risk of infection and falls.
  • Improved patient comfort by providing compassionate and empathetic care.
  • Developed strong communication skills through active listening and effective verbal interactions with patients and colleagues.
  • Delivered high-quality personal care services within the scope of practice as a CNA student, ensuring patient satisfaction.
  • Learned from nurses
  • Helped with residents who were a full transfer
  • Ive worked with dementia residents as well as residents who have dietary restrictions/ plans.

Education

Bachelor of Science - Nursing

Northern Illinois University
Dekalb, IL

Associate of Science - Nursing

Kankakee Community College
Kankakee, IL
05.2026

Skills

  • Positive Attitude
  • Cash Handling
  • Team Leadership
  • Problem-Solving
  • Always ready to help
  • Quicker learner
  • Effective communicator
  • Kind heart

Timeline

CNA Student

KACC
08.2021 - 05.2022

Shift Leader

Dairy Queen Store
06.2020 - Current

Bachelor of Science - Nursing

Northern Illinois University

Associate of Science - Nursing

Kankakee Community College

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Zoe Jordan