Zoe Kaisen

● Communicating with customers and making outbound calls to existing and potential customers while following up on lead-generation platforms.
● Understanding customer's needs and identifying sales opportunities for buyers, sellers, and investors.
● Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
● Negotiated, facilitated, and managed transactions typically 21-45 day sales cycles.
● Answering potential customers' questions while sending market research through KCM, Real Trends, and NAR market database.
● Developed and implemented strategic marketing plans including tailored email-based marketing, mailers, postcards, door knocking, lunch, and learns, while leveraging partner alliance eco-systems.
● Continuous research and development through various market platforms
● Upselling customers from rentals to net new home purchasing based on clients' desires and outcomes.
● Identifying client's metrics, economic outcomes, decision criteria, decision process, pains, and challenges while understanding relationships or champions within buying cycle.
● Educated clients through market research, legal requirements, and financial literacy including macro and micro economic conditions, interest rates, and inflationary investments.

● Lead business development through lead generation with 150+ calls per day.
● Managed over twelve representatives' calendars while booking appointments, analyzing logistics, and executing residential and commercial transactions.
● Leveraged several CRMs including Pipedrive, Zapier, and Zoom Call.
● Reported daily, weekly, and monthly goals to Google Sheets. Including
analytics from cold calls, emails, number of marketing newsletters,
sales performance per representative, and more
● Prioritized daily workflows, inbound calls, and sales-related inquiries
● Followed up with customers by phone and email to resolve issues
quickly and answer questions.
● Engaged clients through effective communication and interpersonal
skills, which helped to develop lasting relationships.
● Managing by coasting regions, FL and CA teams work hand in hand
with each director per region.
● Managing lead sources, referral programs, and marketing strategies
● Maintaining 600 appointments quarterly
● Data tracking/breakdown of number of appointments for each month
● Recapturing 30 aged leads per month (200% of expected goal for each
month)

• Calling, scheduling, and checking patients in
• Training new staff
• Cannabidiol (CBD) sales experience
• Wrote heavily researched papers, reports, reviews, and summaries regarding Alzheimer's, chronic pain, and women's health topics
• Conducted research with cannabidiol (CBD) at Morse Life Senior Living
• Data entry
• Customer service
• Collaborated with leadership team to identify relevant questions and determine best methods of collection.

• Working alongside pediatric cardiologist through day in fast-paced, stressful environment.
• Documented complete information about examinations, treatment plans, lab results, and other details directly patient cases efficiently in real-time.
• Selected appropriate ICD-10 and CPT codes for records
• Certified medical scribe trainer