Zoe Koch
Middleburg Hts,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Recently retired from the Cleveland Clinic after 34 years service. Looking to utilize my many technical skills I acquired in my role due to lack of Administrative Assistant support. Very well versed in Microsoft Teams ,Microsoft 365 and Kronos. I definitely have the knowledge and skills to fulfill the core responsibilities for this position.
I am very active and enjoy working and interacting with people. I am not ready to retire but would love the opportunity to work part time for Sherwin Williams.
Overview
34
34
years of professional experience
Work History
Department Manager
Cleveland Clinic Main Campus
10.1989 - 12.2023
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Developed and managed department budget to monitor financial performance and minimize expenses.
- Maintained professional demeanor by staying calm when addressing unhappy or angry patients.
- Established team priorities, maintained schedules and monitored performance.
- Controlled resources and assets for department activities to comply with hospital standards and JCAHO regulations.
- Identified and communicated department needs to supply chain capacity and quality teams.
- Set aggressive goals for employees to drive personal and departmental success and strengthen employee motivation.
- Balanced staffing to cover high patient clinic volumes creating employee schedules.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
No Degree - Liberal Arts And General Studies
Cuyhoga Community College
Parma, OhioSkills
- Workflow Coordination
- Database Management
- Resource Coordination
- Team Supervision
- Policy Development
- Cost Planning
Boating, exercising, bicycling
I love being outdoors and taking advantage of our wonderful great lake accessibility.
Timeline
Department Manager
Cleveland Clinic Main Campus
10.1989 - 12.2023
No Degree - Liberal Arts And General Studies
Cuyhoga Community College
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