Zoe Lawrence
Flagstaff,AZ
Summary
Talented and compassionate Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
8
8
years of professional experience
Work History
Intern
Northern Arizona University
05.2023 - Current
- Created two social surveys to gain the understanding of environmental exposures and the relation to health on Navajo Nation
- Collected water samples to be tested for contaminants
- Demonstrated ability to prioritize tasks based on urgency and importance.
- Made a final project presentation at end of internship to communicate findings, share learnings, and offer suggestions for improving program.
Graduate Assistant
Northern Arizona University
09.2022 - Current
- Maintained office hours to offer individual contact or clarify course material or course content for students.
- Liaised with professors to perform administrative tasks.
- Acted as academic role models for undergraduate students and peers.
- Utilized problem-solving skills when responding to inquiries from students or faculty members.
- Assisted with the development of educational materials for students.
- Collaborated with educators to determine how best to meet student needs.
- Guest lectured in multiple undergraduate-level courses.
Case Manager
The Guest House Of Milwaukee
09.2020 - 08.2022
- Managed a caseload of up to 30 clients
- Participated in team meetings to discuss case management strategies for individual cases.
- Educated clients on available community resources and how to access them effectively.
- Assisted clients with obtaining basic needs such as food, clothing, transportation, employment assistance and medical care.
- Maintained clients' records by reviewing case notes and logging events and progress.
- Created individualized service plans in collaboration with clients, families, and other professionals.
- Used adaptive communication style and practiced empathy to build trust and rapport with clients.
- Conducted crisis intervention sessions with clients when needed.
Night Security Relief Staff
Portage House
01.2020 - 05.2020
- Documented incidents accurately in incident reports.
- Performed regular rounds to check on clients
- Monitor movement in and out of the house by clients
- Conducted PBTs when needed
- Issued arrest warrants when needed
- Ensured proper behavior was being conducted by clients
- Enforced rules regarding access control of visitors at all times.
- Reacted quickly to suspicious activities and events to prevent and isolate potential dangers.
Assistant Manager
University Of Wisconsin- Stevens Point Library
09.2016 - 05.2020
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Helped oversee the daily operations of the library, managing staff and inventory.
- Planned special projects such as new book and seasonal displays in order to attract more customers.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Intern
Portage House
09.2019 - 12.2019
- Gained experience, exposure, and knowledge of case management procedures.
- Developed strong organizational and time management skills by completing multiple tasks simultaneously.
- Demonstrated ability to take initiative and work independently on assigned projects.
- Trained in different positions and worked with variety of personnel.
- Gained experience in customer service, problem solving, and communication through daily interactions with clients.
- Assisted in running addiction programs such as "Courage 2 Change"
- Sat in on AODA meetings
Data Entry
Lakeshore Community Health Care
06.2016 - 08.2016
- Maintained database by entering new and updated customer and account information.
- Updated existing databases with new entries on a regular basis.
- Developed organizational skills to effectively manage large amounts of paperwork and records in an efficient manner.
- Utilized multiple software programs to manage data entry functions.
Education
Master of Arts - Applied Sociology
Northern Arizona University
Flagstaff, AZ05.2024
Bachelor of Science in Psychology - Psychology
University of Wisconsin- Stevens Point
Stevens Point, Wisconsin05.2020
Bachelor of Science in Sociology -
University of Wisconsin- Stevens Point
Stevens Point, Wisconsin05.2020
Skills
- Critical thinking
- Experience with Microsoft Software
- Case management procedures
- Strong time management
- Research
- Attention to Detail
- Data Interpretation
- Client Relationships
- Problem-Solving
- Self-motivation
- Quantitative and Qualitative Skills
- Client Advocacy
Qualifications
Desired Job: Correctional Treatment Specialist (Case Manager)
Highest General Schedule Grade: GL-07
Citizenship: Yes
Veteran's Preference: No
References
References available upon request.
Timeline
Intern
Northern Arizona University
05.2023 - Current
Graduate Assistant
Northern Arizona University
09.2022 - Current
Case Manager
The Guest House Of Milwaukee
09.2020 - 08.2022
Night Security Relief Staff
Portage House
01.2020 - 05.2020
Intern
Portage House
09.2019 - 12.2019
Assistant Manager
University Of Wisconsin- Stevens Point Library
09.2016 - 05.2020
Data Entry
Lakeshore Community Health Care
06.2016 - 08.2016
Master of Arts - Applied Sociology
Northern Arizona University
Bachelor of Science in Psychology - Psychology
University of Wisconsin- Stevens Point
Bachelor of Science in Sociology -
University of Wisconsin- Stevens Point
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