Zoe Lemke
Kansas City,MO
Summary
Driven Account Manager with a proven track record at Glenn, Azelis, and Jaytech Water Solutions, excelling in client relations and CRM proficiency. Achieved long-term loyalty through strategic account development and exceptional customer service. Skilled in fostering teamwork and collaboration, adept at navigating complex sales environments and expanding client base while expanding current customers portfolio. Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and expanded client base to new brands and companies. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
7
7
years of professional experience
Work History
Account Manager
Glenn, Azelis
10.2019 - Current
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Managed a diverse portfolio of accounts throughout a specified region.
- Successfully resolved escalated issues while maintaining positive relationships with all parties involved.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Developed targeted presentations for accounts, effectively communicating value proposition and securing commitments.
- Leveraged CRM system to track customer interactions, sales, and ongoing projects, leading to more personalized service.
- Monitored market trends to advise clients on potential impacts to their business, positioning as trusted advisor.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Developed and maintained strong working relationships with professionals within assigned territory.
Water Management Specialist
Jaytech Water Solutions
07.2017 - 10.2019
- Technically competent to sell and promote company products and services to current and potential clients as well as maintain a current knowledge in water treatment chemicals and technologies.
- Prepared action plans and schedules to identify specific targets and to project the number of contacts to be made.
- Regularly followed up on new leads and referrals resulting from field activity.
- Identified sales prospects and contact these and other accounts as assigned.
- Prepared presentations, proposals and sales contracts.
- Developed and maintained sales materials and current product knowledge. Established and maintain current client and potential client relationships.
- Identified and resolved client concerns. Communicated new products and service opportunities, special development, information, or feedback gathered through field activity to appropriate company staff.
- Participated in marketing events such as seminars and trade shows.
- Provided regularly scheduled service to support the sales effort.
Education
Bachelor of Science - Biology
University of Kansas
Lawrence, KS05.2017
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Issue Resolution
- Account development
- Territory Management
- CRM proficiency
Timeline
Account Manager
Glenn, Azelis
10.2019 - Current
Water Management Specialist
Jaytech Water Solutions
07.2017 - 10.2019
Bachelor of Science - Biology
University of Kansas
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