Zoe Leverett
Trenton,NJ
Summary
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Patient Receptionist
Capital Health Medical Group
09.2024 - Current
- Greet visitors and customers professionally, offering knowledgeable assistance.
- Assist patients with appointment check-ins and check-outs, enhancing overall experience.
- Provide referrals from primary care providers to facilitate patient access to necessary services.
- Deliver confidential and empathetic service to patients, fostering trust and satisfaction.
- Streamline front desk operations by effectively managing phone calls, emails, and walk-in clients.
Customer Service Rep I
TD Bank
02.2022 - 02.2024
- Supported new and current customers with banking account inquiries.
- Facilitated vault audits to ensure compliance with security protocols.
- Promoted products tailored to meet customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Lead Counselor (Art)
Boys & Girls Club of Mercer County
10.2011 - 02.2022
- Cultivated art projects that enhanced motor skills and self-expression in children.
- Supervised children aged 5 to 16 during after-school and summer programs.
- Assisted with homework competitions and provided review for corrections.
- Managed supervision of children during field trips to ensure safety.
- Communicated with guardians regarding children's behaviors, needs, and schedules.
- Verified pick-up authorizations in office to maintain security protocols.
Education
Associate of Applied Science - Television Production
Mercer County Community College
West Windsor, New Jersey05-2020
High School Diploma -
Ewing High School
Ewing, New Jersey06-2014
Skills
- Customer service and support
- Clerical and office management
- Supervisory skills
- Telephone communication
- Typing proficiency
- Childcare expertise
- Conflict resolution
- Data entry and analysis
- Banking operations
- Tech-Savvy
Certification
SORA License, 191080G, 07/07/25
Timeline
Patient Receptionist
Capital Health Medical Group
09.2024 - Current
Customer Service Rep I
TD Bank
02.2022 - 02.2024
Lead Counselor (Art)
Boys & Girls Club of Mercer County
10.2011 - 02.2022
Associate of Applied Science - Television Production
Mercer County Community College
High School Diploma -
Ewing High School
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