Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Zoe Lima

San Diego,CA

Summary

Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Efficient professional with years of experience in hospitality and customer service settings. Talented leader coaching and mentoring employees to achieve success.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Front of House Manager

Fay's Diner
San Diego, CA
05.2023 - Current
  • Assisted with training new staff members on proper customer service techniques.
  • Ensured that all front-of-house operations ran smoothly and efficiently.
  • Maintained cash registers throughout shift and ensured accuracy of transactions.
  • Resolved customer complaints in a professional manner.

Server

Fay's Cafe and Diner
San Diego, CA
11.2022 - Current
  • Provided exceptional service to a high volume of daily customers.
  • Displayed enthusiasm and knowledge about the restaurant's menu and products.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.

Shift Supervisor

STARBUCKS COFFEE COMPANY
San Diego, CA
02.2022 - 11.2022
  • Completed opening and closing duties to facilitate business operations.
  • Resolved customer complaints and reported issues to senior management.
  • Evaluated employee performance, delivering individualized feedback and praise.
  • Delegated tasks to employees and monitored activities and task completion.

Barista Trainer

STARBUCKS COFFEE COMPANY
San Diego, CA
12.2021 - 11.2022
  • Taught team members how to make the latest drinks and correctly perform new procedures.
  • Worked with new employees on procedures and policies, interacting with customers, cleaning areas, and making orders.
  • Provided individualized instruction to match each employee's strengths, background and learning style. While providing constructive feedback and positive reinforcement to keep trainees motivated.

Barista

STARBUCKS COFFEE COMPANY
San Diego, CA
11.2020 - 02.2022
  • Collected payments and provided accurate change.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.

Education

High School Diploma -

Scripps Ranch High School
San Diego, CA
06.2021

San Diego Miramar College
San Diego, CA

Skills

  • Labor and Food Cost Control
  • Interpreting Job Specifications
  • Safety Procedures
  • Shift Scheduling
  • Team Collaboration and Leadership
  • Staff Supervision
  • Problem-Solving
  • Coordinating Daily Operations
  • Cash Handling Ability
  • Training
  • Critical Thinking
  • Conflict Resolution
  • Decision Making
  • Team Oversight

Accomplishments

  • Team captain varsity water polo (4 years)
  • MVP varsity water polo (4 years)
  • USA Water Polo All American Award
  • Partner of the Quarter (Starbucks Coffee Company)

Certification

  • Manager Food Handlers

Languages

American Sign Language
Limited

Timeline

Front of House Manager

Fay's Diner
05.2023 - Current

Server

Fay's Cafe and Diner
11.2022 - Current

Shift Supervisor

STARBUCKS COFFEE COMPANY
02.2022 - 11.2022

Barista Trainer

STARBUCKS COFFEE COMPANY
12.2021 - 11.2022

Barista

STARBUCKS COFFEE COMPANY
11.2020 - 02.2022

High School Diploma -

Scripps Ranch High School

San Diego Miramar College

Similar Profiles

CREATE PROFILE
Zoe Lima