Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Zoe Long

Sterling Heights,MI

Summary

Team-oriented professional prepared to take on leadership responsibilities with focus on driving results and fostering collaboration. Proven success in managing teams, overseeing project execution, and adapting to dynamic work environments. Known for reliability, flexibility, and strong organizational skills, ensuring seamless team operations and achievement of goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Skills and Training Team Lead

ADEC, Inc.
05.2020 - 2023
  • Led team in achieving operational targets through effective workflow management and process optimization.
  • Streamlined communication channels between departments, ensuring alignment on project objectives.
  • Developed training programs to enhance team capabilities and reduce onboarding time for new hires.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Skills and Training Manager

ADEC,inc
01.2023 - 2024
  • Achieved compliance with regulatory standards through meticulous maintenance of financial records, reports, and documentation. Enhanced service outcomes by developing and implementing effective tracking systems for performance metrics. Improved program efficiency by coordinating schedules and managing budgets for community-based activities. Fostered collaboration among cross-functional teams during strategic planning meetings and effectively communicated with stakeholders, including case managers and guardians, to support responsible fiscal oversight and client success.
  • Facilitated workshops and seminars to promote continuous learning and knowledge sharing.
  • Streamlined onboarding processes to ensure efficient integration of new hires into the company culture.
  • Spearheaded design and implementation of multiple training courses to establish successful onboarding of new employees.
  • Reduced onboarding time for new hires through the development of effective orientation modules.
  • Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managing to enterprise targets.
  • Tested all training software and hardware prior to commencing training programs.

BIN Liaison and SE+ Lead

Marshall-Starke Development Center
07.2024 - Current
  • Tracked and reconciled billing data using Excel to ensure accuracy of service hours, client participation, and monthly reporting.
  • Coordinated communication between departments to enhance service delivery and operational efficiency.
  • Developed training materials for staff on best practices in client engagement and program implementation.
  • Managed client intake process, ensuring compliance with organizational policies and procedures.
  • Facilitated meetings with stakeholders to identify needs and drive collaborative solutions for community programs.
  • Advocated for clients' needs through strategic partnerships with local organizations, enhancing resource accessibility.
  • Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
  • Maintained up-to-date knowledge of industry trends, sharing insights with colleagues to drive continuous improvement efforts.
  • Supported organizational growth through active participation in networking events, conferences, and professional associations.
  • Aided in the development of training materials, contributing to the ongoing education of team members and improved performance outcomes.
  • Gathered, organized and input information into digital database.
  • Maintained database systems to track and analyze operational data.
  • Created and managed project plans, timelines and budgets.

Education

Core 40 with technical

Career Academy South Bend

Bachelors - Project Management

Purdue Global University
05.2027

Skills

  • Attention to detail
  • Conflict resolution
  • Customer focus
  • Coaching and mentoring
  • Quality control
  • Schedule management
  • Deadline management
  • Task delegation
  • Workflow management
  • Budget management
  • Problem-solving
  • Teamwork and collaboration

Accomplishments

  • Quality Control Award: Recognized for excellence in quality control in Robotics Team 5484
  • Most improved in Tri-M: Awarded for significant improvement in Tri-M Music Honor Society
  • Honor Society: Joined in June 5,2022
  • Joined The National Society Of Leadership And Success 10/2025

Certification

  • CPR and MANDT certified through ADEC, Inc
  • Core A and B certified through ADEC, Inc
  • Completed a 30-hour certification class in Achievement in Discovery for Employment Service through IY May 10,2024
  • Completed a series of leadership courses and gained certification of 5 hours through IU (June 24,2024)
  • Certified of Achievement in discovery for employment services May 2024
  • BIN certification through IU – Received in November 2024-2026

Timeline

BIN Liaison and SE+ Lead

Marshall-Starke Development Center
07.2024 - Current

Skills and Training Manager

ADEC,inc
01.2023 - 2024

Skills and Training Team Lead

ADEC, Inc.
05.2020 - 2023

Core 40 with technical

Career Academy South Bend

Bachelors - Project Management

Purdue Global University
Zoe Long