Summary
Overview
Work History
Education
Skills
References
Timeline
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Zoe Lopez

New York

Summary

Bartender with extensive experience at Docks Oyster Bar, specializing in high-volume service and guest relationship management. Demonstrated ability to enhance customer experiences through innovative beverage offerings and meticulous attention to detail. Recognized for leadership in staff training and operational efficiency, contributing to a consistently exceptional atmosphere. Proficient in mixology, customer service, cash handling, and inventory management, with a track record of improving bar operations and driving business growth.

Overview

9
9
years of professional experience

Work History

Bartender

Docks Oyster Bar
09.2023 - 06.2025
  • Executed opening and closing bar setup and restock procedures efficiently.
  • Demonstrated extensive knowledge of menu offerings and beverages.
  • Managed high-volume service while ensuring excellent guest experiences.
  • Conducted beverage research and development for menu enhancements.
  • Resolved conflicts promptly to maintain a positive environment.
  • Communicated effectively with management regarding operational needs.
  • Cultivated strong relationships with regular patrons to enhance loyalty.
  • Set up and broke down bar before and after service, ensuring readiness.

Bartender

Blend Williamsburg
04.2023 - 09.2023
  • Provided exceptional food and beverage service, enhancing guest experiences throughout shifts.
  • Managed high-volume service demands while ensuring quality delivery.
  • Served guests at bar and tables, creating welcoming atmospheres.
  • Performed opening and closing procedures to prepare venue for operations.
  • Handled transactions with accuracy, ensuring swift service.
  • Compiled closeouts and end-of-night reports for operational efficiency.
  • Utilized extensive food and beverage knowledge to make informed recommendations.

Lead Bartender

The Rabbit Hole
09.2022 - 09.2023
  • Designed innovative cocktail recipes to elevate drink selections.
  • Managed bar operations to guarantee high-quality service and cleanliness.
  • Supervised bar staff, fostering a culture of efficiency and friendliness.
  • Conducted end-of-night reporting for accurate inventory management.
  • Ensured operational consistency during service hours for optimal customer experience.
  • Trained bartenders to achieve excellence in cocktail preparation and service standards.
  • Adapted quickly to situations, enhancing overall service satisfaction.
  • Oversaw opening and closing procedures for smooth transitions.

Bartender/ Barback/ Bar Production

Le Rock
10.2022 - 08.2023
  • Provided high-volume beverage service at outdoor satellite bar during high-profile events.
  • Managed opening and closing procedures, ensuring all mise en place was ready for service.
  • Oversaw batch production and liquor infusions to enhance drink offerings.
  • Maintained bar operations throughout service to uphold quality standards.

Server/ Barback/ Bar Production

Panorama Room
09.2021 - 09.2022
  • Executed cocktail production by batching, syrup creation, and infusion preparation.
  • Prepared garnishes to enhance drink presentation and flavor.
  • Demonstrated extensive menu knowledge to inform guests about offerings.
  • Delivered superior guest service by addressing needs promptly and efficiently.
  • Managed finances through effective money handling and transaction accuracy.
  • Flipped tables quickly to optimize seating and reduce wait times.
  • Set up and broke down bar to ensure efficient service operations.
  • Maintained bar cleanliness and organization during peak service hours.

Receptionist

TwoDo Salon
11.2018 - 09.2021
  • Streamlined scheduling processes to enhance efficiency and service availability.
  • Delivered exceptional customer service to boost client satisfaction.
  • Facilitated effective communication with clients regarding appointments and services.
  • Coordinated client appointments and managed phone inquiries with promptness.
  • Ensured salon readiness by managing opening and closing operations.
  • Conducted research on current trends and local businesses to identify sales improvement opportunities.

Marketing Intern

Icer Brands
06.2016 - 11.2018
  • Streamlined organization of showrooms for impactful buyer presentations.
  • Oversaw styling and merchandising to ensure displays remained relevant.
  • Arranged photoshoots for high-quality visual representation of products.
  • Prepared PowerPoint presentations and Excel sheets for detailed cost analysis.
  • Produced engaging social media content to enhance client interactions.

Education

TIPS CERTIFIED -

The City College of New York

Skills

  • Active listening
  • Adaptability
  • Customer service
  • Attention to detail
  • Verbal and written communication
  • Relationship management
  • Leadership
  • Scheduling
  • Statistical analysis
  • Outgoing personality
  • Professional demeanor
  • Precision
  • Sales expertise
  • Multitasking skills
  • Upselling techniques

References

Available upon request.

Timeline

Bartender

Docks Oyster Bar
09.2023 - 06.2025

Bartender

Blend Williamsburg
04.2023 - 09.2023

Bartender/ Barback/ Bar Production

Le Rock
10.2022 - 08.2023

Lead Bartender

The Rabbit Hole
09.2022 - 09.2023

Server/ Barback/ Bar Production

Panorama Room
09.2021 - 09.2022

Receptionist

TwoDo Salon
11.2018 - 09.2021

Marketing Intern

Icer Brands
06.2016 - 11.2018

TIPS CERTIFIED -

The City College of New York

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