Zoe Lyons
Summary
Check out the quick tips below to help you get started. To replace tip text with your own, just click it and start typing. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Family Preservation Specialist
Family and Children's Services
Tulsa, OK
11.2021 - Current
- This is the place for a brief summary of your key responsibilities and most stellar accomplishments.
- Referred individuals and families to relevant community programs.
- Adhered to ethical standards when providing counseling services to protect client confidentiality.
- Provided advocacy services for clients in court proceedings related to child welfare issues.
- Provided crisis intervention services to families in need of immediate assistance.
- Maintained confidentiality through stringent handling of charts and data.
- Worked with care team to assess client needs and discuss collaborative treatment efforts.
- Conducted home visits with clients to evaluate the level of functioning within the family unit.
- Coordinated with other social service providers to ensure continuity of care for families receiving services.
- Managed parent support groups addressing topics such as positive discipline and parenting styles.
- Assisted clients in understanding the impact of substance abuse on their lives and offered guidance on how to manage cravings.
- Supported clients through life transitions such as job loss, divorce or death of a loved one.
- Participated in weekly team meetings to discuss case progress, challenges, successes.`
- Utilized evidence-based practices when designing interventions tailored specifically to each individual family's needs.
Customer Service Assistant
Tulsa City County Library
Tulsa, OK
08.2017 - 08.2019
- This is the place for a brief summary of your key responsibilities and most stellar accomplishments.
- Liaised between customers and various departments to resolve issues and satisfy inquiries and requests.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Ensured compliance with all applicable laws, regulations, policies, and procedures regarding customer service operations.
- Maintained a clean and organized work area at all times.
- Greeted customers in a friendly manner and assisted with their inquiries.
- Organized promotional displays according to company guidelines.
- Assisted customers over the phone, providing helpful information regarding products and services.
Education
Bachelor of Arts - Native American Contextualize
Bacone College
Muskogee, OK12-2020
Skills
- On the Design tab of the ribbon, check out the Themes, Colors, and Fonts galleries to get a custom look with just a click
- Community Resources
- Case Management
- Parenting Skills
- Client Advocacy
- Client Education
- Coaching
- Scheduling
- Paperwork Processing
- Report Generation
- Product Knowledge
- Account Updating
- Data Entry
- Data Collection
- Inbound and Outbound Calling
- Account Management
- Microsoft Outlook
Leadership Experience
Are you president of your fraternity, head of the condo board, or a team lead for your favorite charity? You’re a natural leader—tell it like it is
Communication Skills
You delivered that big presentation to rave reviews. Don’t be shy about it now! This is the place to show how well you work and play with others.
Timeline
Family Preservation Specialist
Family and Children's Services
11.2021 - Current
Customer Service Assistant
Tulsa City County Library
08.2017 - 08.2019
Bachelor of Arts - Native American Contextualize
Bacone College
Similar Profiles
Charlie SmitsCharlie Smits
Case Manager at Family and Children's Services, BrockvilleCase Manager at Family and Children's Services, Brockville
Rebecca QueenRebecca Queen
Team Supervisor at Child Bridge Family and Children's ServicesTeam Supervisor at Child Bridge Family and Children's Services
Masline ToussaintMasline Toussaint
Case Planner at The Jewish Board of Family and Children's ServicesCase Planner at The Jewish Board of Family and Children's Services
Desmond GrattanDesmond Grattan
Social Work Intern at Mendocino County Family and Children's ServicesSocial Work Intern at Mendocino County Family and Children's Services
GLADYS MATTHEWSGLADYS MATTHEWS
Family Preservation Specialist at Methodist Home for ChildrenFamily Preservation Specialist at Methodist Home for Children