Zoe Macias
Anaheim,CA
Summary
Enthusiastic team player with experience in customer relations and community engagement. Known for effective problem-solving and maintaining high standards of service, ready to drive positive outcomes in any role. Adaptable and detail-oriented individual with a background in customer service and sports medicine. Skilled in communication and teamwork, consistently supporting project goals and enhancing community outreach initiatives. Dedicated professional with strong customer service skills, enhancing satisfaction and retention. Proven ability to identify needs and resolve issues promptly, contributing to team objectives. Dynamic customer service professional with strong problem-solving and communication skills. Proven ability to enhance customer satisfaction and support team objectives, driving effective project outcomes.
Overview
13
13
years of professional experience
Work History
Old Navy
Gap Inc
Anaheim, California
10.2025 - Current
- :
- - Promptly resolved customer issues, ensuring high satisfaction through professional service.
- - Efficiently identified customer needs to improve overall experience.
- - Delivered top-notch service in both face-to-face and phone interactions.
- - Collaborated with team members to meet project objectives and deadlines.
- - Maintained cleanliness and organized merchandise displays effectively.
- - Enhanced the shopping experience through excellent customer service.
- - Greeted customers and assisted in locating items, boosting satisfaction and retention.
Sports Medicine Intern
Golden Valley High School
Santa Clarita, California
07.2024 - 06.2025
- Evaluated athlete injuries and determined appropriate treatment plans.
- Supported athletic trainers in rehabilitation sessions for injured students.
- Maintained medical supplies and equipment for daily practices.
- Recorded athletes' physical conditions during training sessions.
- Communicated athlete health and injury status updates to coaches.
- Participated in safety meetings to learn injury prevention best practices.
- Documented treatment protocols and tracked athlete progress in medical records.
- Collaborated with team members to organize medical evaluations for sports events.
Girl Scout
Girl Scouts of Greater Los Angeles
Santa Clarita, California
08.2012 - 06.2025
- Collaborated with local organizations to address community needs and resources.
- Organized outreach programs to engage residents in volunteer opportunities.
- Facilitated workshops educating community members on various social issues.
- Assisted in fundraising events supporting local charities and nonprofits.
- Mentored new volunteers on best practices and responsibilities.
- Coordinated donation drives for books, toys, clothes, and furniture.
- Volunteered at soup kitchens during holidays, assisting with meal preparation.
- Supported disaster relief efforts by providing immediate assistance and recovery aid.
Education
Bachelors (currently Entrolled) - Kinesiology
California State University, Fullerton
Fullerton, CASkills
- Athlete evaluation and injury rehabilitation
- Customer service and relations
- Team collaboration and management
- Community outreach initiatives
- Project management expertise
- Communication skills
- Calmness under pressure
- Analytical and critical thinking
- Data entry proficiency
- Decision-making capabilities
- Leadership qualities
- Relationship building strategies
Accomplishments
Presidential award in community service
Timeline
Old Navy
Gap Inc
10.2025 - Current
Sports Medicine Intern
Golden Valley High School
07.2024 - 06.2025
Girl Scout
Girl Scouts of Greater Los Angeles
08.2012 - 06.2025
Bachelors (currently Entrolled) - Kinesiology
California State University, Fullerton