ZOE MALEK
Chicago,IL
Summary
Highly collaborative and empathetic psychology graduate with a passion for connecting to others. Currently enrolled at Northwestern pursuing a masters in Marriage and Family Therapy. Adept at maintaining professional and compassionate mindset while facing challenges, utilizing exceptional communication and meaningful connection to practice patience and problem solving.
Overview
1
1
Certification
4
4
years of professional experience
Work History
RECOVERY ADVOCATE
Ember Recovery - Youth and Shelter Services
Cambridge, IA
05.2025 - 10.2026
- Took part in an on-call rotation.
- Prepared for new admissions, managed client belongings, and ensured basic needs were met for a smooth onboarding process
- Managed caseloads of the young adult and teen program and communicated with other clinical and leadership staff to facilitate care
- Coordinated with probation officers, attorneys, and community resources to facilitate successful transitions for clients post-treatment
- Actively participated in weekly case reviews with clinical and leadership staff members
- Referred clients to community resources to meet the needs of each client on a case-by-case basis
- Provided tailored resources for aftercare planning, including job search assistance and housing options, to support client stability
- Engaged in community outreach activities to connect individuals in need with resources.
- Engaged in professional development opportunities to expand knowledge and skills.
- Contacted past clients to provide ongoing support and resources.
- Delivered trauma-informed support to youth, reinforcing safety, trust, and daily stabilization.
- De-escalated behavioral crises using calm intervention and responsive conflict-resolution techniques.
RECOVERY SPECIALIST
Ember Recovery - Youth and Shelter Services
Cambridge, IA
04.2024 - 05.2025
- Connected with clients empathetically to build trust and rapport
- Deescalate clients and handle high-stress situations with understanding and patience
- Facilitated programming while reinforcing expectations and core values of the program
- Provided necessary structure to ensure a healthy and safe environment for those in the care of the program
- Deescalated clients during high-stress situations and handle high-stress situations with understanding and patience
SERVER
Bar La Tosca
Ames, IA
06.2022 - 11.2024
- Coordinated training sessions for new staff to enhance team readiness
- Connected with patrons in a friendly way and built rapport to provide a positive experience
- Acquired bartending and barista skills to address on-shift demands and support team efficiency
- Cleaned and organized the work space to follow food safety and health department regulations
- Engaged with patrons to build rapport and ensure a positive dining experience
Education
MASTERS OF MARRIAGE AND FAMILY THERAPY -
Northwestern University
Evanston, IL09.2028
BACHELOR OF SCIENCE (B.S.) - PSYCHOLOGY
Iowa State University
Ames, IA, US05.2024
Skills
- Team collaboration
- Nurtured Heart Approach
- Nurtured heart approach
- Collaboration and team work
- Crisis intervention
- Multitasking Abilities
- Client advocacy
- Leadership skills
- Reliability
Certification
- Completion of 3rd Annual Iowa Recovery Conference
- Mandatory Reporter for Children and Dependent Adults
- Medication Manager Certification
Timeline
RECOVERY ADVOCATE
Ember Recovery - Youth and Shelter Services
05.2025 - 10.2026
RECOVERY SPECIALIST
Ember Recovery - Youth and Shelter Services
04.2024 - 05.2025
SERVER
Bar La Tosca
06.2022 - 11.2024
BACHELOR OF SCIENCE (B.S.) - PSYCHOLOGY
Iowa State University
MASTERS OF MARRIAGE AND FAMILY THERAPY -
Northwestern University