Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zoe Marfoglia

Las Vegas,NV

Summary

Energetic restaurant and bar service worker wanting more experience in this industry. Quick and exact when preparing ingredients, taking orders and making the final product. Focused on health and safety by keeping environment clean and sanitized. Master at beverage and plate appeal, what looks funky is not servable. Always putting myself in the customer's shoes to best satisfy them. Customer locality is very important to the business and myself. I ask this question, "what can I do to better this environment?" "How will I do that?".

Authorized to work in the US for any employer.

Overview

9
9
years of professional experience

Work History

Bartender

T Squared Tees An Taps
10.2022 - 12.2023
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Server

Colden Mill Fine Dine And Banquet
09.2021 - 12.2023
  • Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
  • Collaborated with kitchen staff for seamless communication and accurate preparation of customized orders.
  • Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
  • Showcased extensive knowledge of menu items, offering adept recommendations to suit individual preferences.
  • Trained new servers on fine dining etiquette and company standards, improving overall team performance.
  • Handled guest complaints professionally, resulting in satisfied customers and repeat business.
  • Continuously updated knowledge on wine pairings, enabling expert recommendations for diverse clientele.
  • Worked closely with the sommelier to provide personalized wine selections based on guests'' tastes and meal choices.
  • Maximized upselling opportunities by promoting daily specials or premium menu items without being overtly salesdriven.
  • Managed reservations efficiently, optimizing seating arrangements for maximum capacity utilization during peak times.
  • Fostered a welcoming atmosphere by greeting each guest warmly upon arrival and thanking them genuinely upon departure.
  • Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
  • Liaised between front-of-house and back-of-house teams effectively facilitating smooth restaurant operations.
  • Suggested wine pairings to go with specific menu items.
  • Ran food from chefs to guest tables with dishes that required special serving techniques.
  • Rolled silverware, set up tables and polished glassware and silverware.
  • Took and submitted orders that accommodated customer preferences and dietary requirements.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Inspected dishes and utensils for cleanliness.
  • Checked guests' identification before serving alcoholic beverages.
  • Handled large groups at a time

Janitorial Cleaner

Bieler Janitorial
12.2019 - 11.2023
  • Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times
  • Swept and mopped floors with proper signage to prevent customer injury
  • Checked inventory for required supplies and made lists for needed cleaning products
  • Monitored supply levels and requested new items to maintain ability to complete daily cleaning tasks
  • Sorted and disposed of trash and recycling materials to keep common areas clean and organized
  • Thoroughly cleaned to maintain an organized and welcoming environment
  • Maintained building interiors with routine deep cleaning of high-traffic areas
  • Organized custodial closets to reduce time looking for needed shift items
  • Responded to requests for building cleanups and upon personal requests with immediate action
  • Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures
  • Cleaned, restocked and maintained facility bathrooms for optimal sanitation and ease of use
  • Wiped down various surfaces, using approved cleaning products to prevent growth of bacteria and viruses.
  • Ensured a healthy environment for building occupants by properly sanitizing restrooms and common areas.
  • Performed deep cleaning tasks on a quarterly basis to maintain optimal facility cleanliness.
  • Enhanced overall appearance of the building with thorough dusting and polishing of surfaces.

Server

P.F. Chang's
09.2020 - 04.2022


  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
  • Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Answered customers' questions, recommended items, and recorded order information.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Checked guests' identification before serving alcoholic beverages.
  • Inspected dishes and utensils for cleanliness.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Server

The Byrd House
05.2019 - 01.2021
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts
  • Enhanced guests' experiences by fulfilling special requests during visits
  • Maintained open communication with kitchen staff regarding cook times to prevent overloading workers and creating dissatisfied customers
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Increased overall dining satisfaction by promptly addressing and resolving guest concerns or issues.
  • Collaborated with management to implement new strategies for improving restaurant efficiency and guest satisfaction.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Strengthened team morale by fostering an atmosphere of collaboration, mutual respect, and open communication among all staff members.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered questions about food and order statuses for waiting customers
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.

Private Family Nanny

Self Employed
04.2015 - 11.2020
  • Childcare is very strategic, making sure the children and family are satisfied at all times of your position
  • Obeying parent rules and guidelines
  • Keeping attention on the children at all times, they are your job and a life in your hands
  • Entertainment and smiles keep others happy.
  • Fostered a nurturing and supportive environment by consistently addressing the physical, emotional, and social needs of each child.
  • Established open communication with parents for seamless coordination in children''s daily routines and schedules.
  • Enhanced children''s cognitive development by implementing educational and stimulating activities.
  • Organized creative projects to promote artistic expression, critical thinking, and problem-solving skills.
  • Supported families in maintaining household order by performing light housekeeping duties, meal preparation, and laundry tasks.
  • Safeguarded children''s well-being by closely monitoring their activities and providing appropriate supervision at all times.
  • Promoted healthy habits through nutritious meal planning and engaging in regular outdoor activities with the children.
  • Managed challenging behaviors calmly and effectively using positive reinforcement techniques to encourage selfregulation.

Smoothie Artist

Green Eats Kitchen and Juice Bar
03.2019 - 10.2020
  • Recognized by management for providing exceptional customer service
  • Packaged and stored food products appropriately to ensure proper handling and preservation
  • Followed recipes and customer request details to prepare high-quality, delicious meals
  • Added garnishes and other finishing touches to improve plating presentation
  • Kept all utensils, dishes and glasses clean and ready for customer use
  • Protected food from spoilage by properly storing in a freezer and refrigerator
  • Prepared for busy periods by organizing ingredients and restocking supplies for expected loads
  • Re-stocked, organized and arranged service and food stations
  • Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products
  • Collaborated with others to discuss new product opportunities
  • Operated as a cashier
  • Worked to please customer satisfaction at all times
  • Delivered smoothies and food items to customer locations
  • Provided excellent service and attention to customers when face-to-face or through phone conversations
  • Answered countless calls per day to answer customer questions/take orders.

Server

Applebees
09.2019 - 05.2020
  • Checked inventory for required supplies
  • Monitored table time, food tickets
  • Communicated accordingly to the group in which you serve
  • Maintained an organized and welcoming environment
  • Performed high stress level tasks/duties
  • Responded to requests from customers and coworkers immediately
  • Handled food, cleaning tables, taking orders
  • Closing process working with your team to get tidy in a timely manner.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.

Sub Artist

Subway
06.2016 - 09.2017
  • Organized food preparation stations and replenished supplies regularly
  • Prepared food items such as deli and hot sandwiches to meet customer specifications
  • Assisted customers, including answering questions and preparing orders
  • Answered guest questions, delivering the most accurate and updated information available
  • Cleaned and maintained all food preparation stations
  • Communicated with customers to provide menu offering details and assist with decision-making
  • Kept work areas, utensils and pans cleaned and sanitized
  • Monitored and counted food stock and supplies to reorder on time
  • Took orders, prepared foods and processed payments in a full-service establishment
  • Carried pans, kettles and trays of food to and from work stations, stove and refrigerator in accordance with safety standards
  • Complied with company service standards, including inventory and cash control procedures
  • Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards
  • Completed opening, closing and shift change tasks to promote store efficiency
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service
  • Verified orders and bagged items for easy transport
  • Performed prep work such as washing, peeling, cutting and seeding fruits and vegetables.

Education

Business Administration and Management -

Erie Community College
Buffalo, NY

High School Diploma -

Orchard Park High School
Orchard Park, NY
06.2019

Skills

  • Customer services
  • Sanitization technique
  • Planning and coordination
  • Communications
  • Organization
  • Problem resolution
  • Leadership quality
  • Efficiency/quick paced
  • Kind and fun-loving
  • Food Preparation
  • Food Production
  • Food Safety
  • Kitchen Experience
  • Meal Preparation

Timeline

Bartender

T Squared Tees An Taps
10.2022 - 12.2023

Server

Colden Mill Fine Dine And Banquet
09.2021 - 12.2023

Server

P.F. Chang's
09.2020 - 04.2022

Janitorial Cleaner

Bieler Janitorial
12.2019 - 11.2023

Server

Applebees
09.2019 - 05.2020

Server

The Byrd House
05.2019 - 01.2021

Smoothie Artist

Green Eats Kitchen and Juice Bar
03.2019 - 10.2020

Sub Artist

Subway
06.2016 - 09.2017

Private Family Nanny

Self Employed
04.2015 - 11.2020

Business Administration and Management -

Erie Community College

High School Diploma -

Orchard Park High School

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Zoe Marfoglia