Zoe McCulley
Red Lion,PA
Summary
Productive Materials Specialist possessing excellent documentation, problem-solving and multitasking abilities. Dedicated and enthusiastic previous Food Service Team Member, past Emotional Support Paraprofessional, Physician Office Technician, Physician Office Assistant and 20+ years of customer service in the automotive service and parts industry. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of providing excellent service to all. Motivated to learn, grow and excel.
Overview
28
28
years of professional experience
Work History
Materials Specialist -2
Caterpillar
01.2024 - Current
- Inbound Dock Clerk - current - Maintained and updated Dock Report as needed, systematically arrived and checked in TU's for unloading material, directed forklift operators on TU's ready for unloading, maintained communication with the jockey for the removal and replacement of TU's in dock doors, reported on the daily shift unloading activities and updated dock report statistics, utilized Excel and EWM/SAP, weekly yard walk to help maintain trailer and container accuracy.
- Inbound Grief Clerk - current - Researched problem HU's and filed exceptions for materials that required such, researched and corrected HU's within EWM as required, helped fellow employees as needed with questions regarding product or HU's, checked inventory when required for proper storing of materials, utilized SAP/EWM, Power Apps and Power BI as needed.
- Inbound Decon/Autostore experience.
Food Service Worker
Chartwells Compass Group
03.2022 - 01.2024
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Greeted children and staff to fulfill requests and answer questions.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Learned other teammates' work tasks to train as backup.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Monitored food service areas by checking holding temperatures and appearance.
- Assisted with mealtimes by plating food when working serving line.
- Notified supervisor of low stock as reminder to order ingredients, supplies and products.
- Maintained composure and work quality while under stress.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Lifted and carried heavy materials.
- Pushed, pulled and transported large loads and objects.
Emotional Support Paraprofessional
Dallastown Area School District
09.2021 - 03.2022
- Organized instruction material, constructed bulletin boards and set up work areas.
- Instructed students in core academic areas and specialized reading groups.
- Redirected students using Positive Behavior Support (PBS).
- Instructed students with learning disabilities.
- Cultivated connections and strong student rapport to foster classroom engagement, in addition to recording student progress to inform parents and school administration.
Physician Office Technician
WellSpan Family Medicine-Dallastown
12.2020 - 09.2021
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Prepared patients for electrocardiograms, suture removal and various procedures.
- Tested and recorded blood glucose levels.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Gathered forms for billing and insurance filing.
- Compiled necessary documents for insurance regarding procedures.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Scheduled appointments, registered patients.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Completed education as required by WellSpan and voluntary education to better assist with quality patient care.
Physician Office Assistant
WellSpan Family Medicine-Dallastown
12.2019 - 12.2020
- Provided excellent patient relations while assisting with various duties including updating patient demographics, insurance information, contact preferences, and documentation including HIPAA related information.
- Maintained excellent attendance record, consistently arriving to work on time.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Assisted with team members to help answer questions, assist with tasks and maintain a friendly, professional and efficient work environment.
Parts Advisor
Apple Honda
11.1996 - 11.2019
- Contacted customers to collect payments and verify or add to existing information, consistently providing timely, accurate and customer-oriented service.
- Used Reynolds and UCS to keep track of client information and orders, update accounts and monitor shipments to obtain and relay real-time information.
- Assisted customers with prompt and polite support in-person, and via telephone, email, text, and social media.
- Actively pursued personal learning and development opportunities by completing Honda training courses and modules.
- Determined customer needs by asking relevant questions and listening actively to responses.
- Resolved all customer complaints in professional manner while prioritizing customer satisfaction.
- Engaged with customers in a sincere and friendly manner.
- Built relationships with customers to increase likelihood of repeat business.
- Educated customers about brand to incite excitement about company's mission and values.
- Responded to customer concerns and remedied issues promptly and effectively.
Education
Some College (No Degree) - General Studies & Communications
Wilkes University
Wilkes-Barre, PACertificate - Pharmacy Technician Program
York College of Pennsylvania
York, PA2012
High School Diploma -
South Western Senior High School
Hanover, PA1989
Skills
- Complaint resolution
- Professional telephone demeanor
- Account management
- MS Office proficiency
- Cultural awareness
- Analytical skills
- Excellent work ethic
- Planning and Coordination
- Detail-oriented
- MS Excel
- Outlook
- Schedule Coordination
- SAP/EWM
- Time Management
- Data Documentation
- Decision-Making
- Effective Communication
- Organizational Skills
- Reliability
- Problem-solving abilities
Timeline
Materials Specialist -2
Caterpillar
01.2024 - Current
Food Service Worker
Chartwells Compass Group
03.2022 - 01.2024
Emotional Support Paraprofessional
Dallastown Area School District
09.2021 - 03.2022
Physician Office Technician
WellSpan Family Medicine-Dallastown
12.2020 - 09.2021
Physician Office Assistant
WellSpan Family Medicine-Dallastown
12.2019 - 12.2020
Parts Advisor
Apple Honda
11.1996 - 11.2019
Some College (No Degree) - General Studies & Communications
Wilkes University
Certificate - Pharmacy Technician Program
York College of Pennsylvania
High School Diploma -
South Western Senior High School
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