Summary
Overview
Work History
Education
Skills
Timeline
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Zoe McMahon

Bayonne,New Jersey

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

10
10
years of professional experience

Work History

Waitress

The Ashford
04.2023 - Current
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Streamlined order processing for increased efficiency through clear communication with kitchen staff.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
  • Assisted in training new waitstaff, sharing best practices and improving overall team performance.

Manager

Buon Appetito Restaurant And Salumeria
05.2021 - 03.2023
  • Created a welcoming atmosphere for customers while maintaining a comfortable work space for employees.
  • Worked with vendors placing weekly orders while staying within allotted budget.
  • Created weekly schedule for employees based on level of business as well as their personal restrictions.
  • Took record of all sales, voids, etc. each day, calculating total sales at the end of each sale day. Personally ensured all cash from day was put in safe after setting registers for following day.
  • Diligently hired and trained all new staff as well as fired any staff that no longer fit the standards of our work environment.
  • Worked with individuals, organizations, etc. to schedule private events, create a menu for such, and ensure private room is set to the clients liking in terms of tables, decor, etc.
  • Created content for and managed all social media platforms such as Instagram, TikTok, Facebook, etc. as well as sharing our content to local groups to ensure community outreach.

Head Bartender

Buon Appetito Restaurant And Salumeria
02.2019 - 05.2021
  • Created new specialty drink menu that would be used for multiple years as well as crafting seasonal cocktails.
  • Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
  • Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
  • Ensured proper stock was available and all garnishes were prepped before each opening shift.
  • Trained new bartenders on drink recipes, mixing techniques, and customer service skills.

Waitress

Buon Appetito Restaurant And Salumeria
03.2017 - 02.2019
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Streamlined order processing for increased efficiency through clear communication with kitchen staff.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
  • Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.

Deli Counter Worker

Buon Appetito Restaurant And Salumeria
06.2015 - 02.2017
  • Enhanced customer satisfaction by providing efficient and accurate order processing.
  • Maintained a clean and organized work area, refilling and stocking prior to and throughout shift as needed.
  • Worked with slicing machine to produce menu items and platters for everyday orders as well as catering.
  • Prepared food items according to established recipes and standards, guaranteeing consistent quality across all orders.
  • Processed orders for customers in store and over the phone, collected payments and ensured all orders were given to customers in timely matter.

Busser

Buon Appetito Restaurant And Salumeria
07.2013 - 06.2015
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.
  • Assisted servers in providing efficient service for improved guest experiences.
  • Ensured timely food delivery by promptly bringing out dishes from the kitchen.
  • Reduced wait times for tables by quickly clearing and resetting them after guests departed.
  • Demonstrated attention to detail when setting tables according to restaurant standards.
  • Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.

Education

Associate of Science - Environmental Science

Stockton University
Galloway, NJ
2018

Studied - Business Management

Hudson County Community College
Jersey City, NJ
2016

High School Diploma -

Bayonne High School
Bayonne, NJ
2015

Skills

  • Strong leadership and teamwork abilities
  • Customer service expertise
  • Knowledgeable of food safety and preparation
  • Strong at multitasking
  • Problem solving skills

Timeline

Waitress

The Ashford
04.2023 - Current

Manager

Buon Appetito Restaurant And Salumeria
05.2021 - 03.2023

Head Bartender

Buon Appetito Restaurant And Salumeria
02.2019 - 05.2021

Waitress

Buon Appetito Restaurant And Salumeria
03.2017 - 02.2019

Deli Counter Worker

Buon Appetito Restaurant And Salumeria
06.2015 - 02.2017

Busser

Buon Appetito Restaurant And Salumeria
07.2013 - 06.2015

Associate of Science - Environmental Science

Stockton University

Studied - Business Management

Hudson County Community College

High School Diploma -

Bayonne High School

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