Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Zoe Mier

Fitchburg,MA

Summary

Dedicated Division II college athlete recognized for exceptional academic achievements and athletic prowess. Consistently excelled both on and off the field, earning a place on the All-Academic Team. Proven success in balancing rigorous sports commitments with academic responsibilities, demonstrating a strong work ethic and commitment to excellence. Known for achieving high grades, contributing to team success, and excelling in work environments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Construction Laborer

Bob Voghel
02.2021 - Current
  • Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
  • Worked independently in fast-paced environment while meeting productivity and quality expectations.
  • Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
  • Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
  • Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
  • Operated power equipment to move materials and promote job efficiency.
  • Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
  • Observed safety regulations on job sites to minimize accidents.
  • Dug trenches and set up forms to specified requirements for concrete pours.
  • Conducted daily site inspections to identify potential safety hazards.
  • Assisted in constructing roads, bridges and other infrastructure projects to respond to economic, fiscal and environmental changes.
  • Loaded and unloaded materials and equipment onto and off construction sites.
  • Moved and cleared debris from work sites to dispose of in designated areas.
  • Completed tear-down of existing structures to prepare for new construction.
  • Mixed and poured concrete for variety of projects.

Entertainment Ambassador

Great Wolf Lodge
06.2021 - 12.2022
  • Greeted customers and clients to create welcoming atmosphere.
  • Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
  • Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
  • Assisted team with operational policies and procedures to drive services.
  • Developed and implemented comprehensive social media outreach strategy, resulting in increased followers.
  • Supported children in play activities, meals, and snacks, hygiene and socialization.
  • Danced, sang and conducted games encouraging guest participation through playful antics and engagement.
  • Collaborated with other departments in facility to promote teamwork and heighten service quality.
  • Navigated through large crowds to sign autographs or pose for pictures at guest request.
  • Created fun and animated skits aligned with company mission and values for guest enjoyment.
  • Engaged with audiences to create memorable experiences at live performances.
  • Utilized improvisation techniques to enhance shows.
  • Implemented creative techniques to create unique performances.
  • Engaged with children on age-appropriate level.
  • Communicated with guests clearly and with good humor to encourage laughter and excitement.
  • Remained in costume for extended periods for maximum performance effect.
  • Practiced and rehearsed choreographed dance routines to deliver flawless venue performances.

Coffee Barista

Karas Mona
07.2021 - 08.2022
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Maintained regular and consistent attendance and punctuality.
  • Controlled line and crowd with quick, efficient service.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Addressed specific customer questions and requests, fielding to manager issues outside of scope.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.

Cashier

M Harris
01.2019 - 10.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Learned duties for various positions and provided backup at key times.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

Education

Associate of Science - Biology

Post University
Waterbury, CT
05.2026

High School Diploma -

Fitchburg High School
Fitchburg, MA
06.2022

Skills

  • Worksite Safety
  • Team-Oriented and Dependable
  • Conflict resolution
  • Multitasking
  • Decision-making
  • Interpersonal skills
  • Efficient time management
  • Reliability
  • Organizational skills
  • Adaptive and Creative
  • Time management
  • Promoting Events
  • Creative Thinking
  • Self-Driven and Motivated
  • Fluent in Spanish
  • Exceptional Customer Service

Accomplishments

Recipient of All-Academic Team recognition, showcasing a commitment to excellence both athletically and academically. Demonstrated the ability to maintain high academic standards while actively contributing to the success of the sports team.

Certification

  • First Aid/CPR Certified

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Coffee Barista

Karas Mona
07.2021 - 08.2022

Entertainment Ambassador

Great Wolf Lodge
06.2021 - 12.2022

Construction Laborer

Bob Voghel
02.2021 - Current

Cashier

M Harris
01.2019 - 10.2019

Associate of Science - Biology

Post University

High School Diploma -

Fitchburg High School

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