Overview
Work History
Education
Skills
Certification
Timeline
Generic

Zoe Milham

Glendale,AZ

Overview

4
4
years of professional experience
1
1
Certification

Work History

Outpatient Support/Case Manager

La Frontera EMPACT
Glendale, AZ
08.2021 - Current
  • Acted as client advocate, coordinating required services and resolving emergency problems in crisis situations.
  • Assist clients in adhering to treatment plans, such as setting up appointments, arranging for transportation to appointments, or providing support.
  • Refer patient, client, or family to community resources for housing or treatment to assist in recovery from mental or physical illness, following through to ensure service efficacy.
  • Assessed clients' needs, developed service plans and monitored progress towards goals.
  • Educated clients on healthy coping strategies for managing stress or anxiety levels effectively.
  • Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
  • Maintained logs and electronic client records following department and agency policies for effective monitoring.

School Social Work Intern

Ombudsman Educational Services
Peoria, AZ
08.2023 - Current
  • Established behavioral modification goals and assessed progress toward goals.
  • Developed partnerships with external organizations providing mental health services or other forms of assistance for families in need.
  • Worked with community resources to engage youth in pro-social activities and help families access services.
  • Complied with HIPAA and confidentiality regulations when communicating with client family members, colleagues and external contacts.
  • Collaborated with school staff to identify at-risk students and create appropriate interventions.
  • Served as an advocate for marginalized populations within the school setting including those from low-income backgrounds or with disabilities and special needs.

Barista

Starbucks
Phoenix, AZ
12.2019 - 12.2020
  • Developed and maintained positive working relationships with others to achieve business goals.
  • Assist customers by providing information and resolving their complaints.
  • Proficient in conflict resolution with customers and coworkers.
  • Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
  • Maintained calm demeanor during high-volume periods and special events.
  • Provided excellent customer service by responding to inquiries quickly and professionally.

Education

Bachelors of Social Work -

Arizona State University
Tempe, AZ
04-2024

Masters of Social Work -

Arizona State University
Tempe, AZ
04-2025

Skills

  • Coordinating Referrals
  • Needs Assessment
  • Client Advocacy
  • Health History Documentation
  • MS Office
  • Crisis Intervention

Certification

Crisis Prevention Institute's (CPI) Nonviolent Crisis Intervention

CPR/AED Certified

Timeline

School Social Work Intern

Ombudsman Educational Services
08.2023 - Current

Outpatient Support/Case Manager

La Frontera EMPACT
08.2021 - Current

Barista

Starbucks
12.2019 - 12.2020

Bachelors of Social Work -

Arizona State University

Masters of Social Work -

Arizona State University
Zoe Milham