Acted as client advocate, coordinating required services and resolving emergency problems in crisis situations.
Assist clients in adhering to treatment plans, such as setting up appointments, arranging for transportation to appointments, or providing support.
Refer patient, client, or family to community resources for housing or treatment to assist in recovery from mental or physical illness, following through to ensure service efficacy.
Assessed clients' needs, developed service plans and monitored progress towards goals.
Educated clients on healthy coping strategies for managing stress or anxiety levels effectively.
Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
Maintained logs and electronic client records following department and agency policies for effective monitoring.
School Social Work Intern
Ombudsman Educational Services
Peoria, AZ
08.2023 - Current
Established behavioral modification goals and assessed progress toward goals.
Developed partnerships with external organizations providing mental health services or other forms of assistance for families in need.
Worked with community resources to engage youth in pro-social activities and help families access services.
Complied with HIPAA and confidentiality regulations when communicating with client family members, colleagues and external contacts.
Collaborated with school staff to identify at-risk students and create appropriate interventions.
Served as an advocate for marginalized populations within the school setting including those from low-income backgrounds or with disabilities and special needs.
Barista
Starbucks
Phoenix, AZ
12.2019 - 12.2020
Developed and maintained positive working relationships with others to achieve business goals.
Assist customers by providing information and resolving their complaints.
Proficient in conflict resolution with customers and coworkers.
Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
Maintained calm demeanor during high-volume periods and special events.
Provided excellent customer service by responding to inquiries quickly and professionally.
Behavioral Health Technician Intern at La Frontera EMPACT - Trauma Healing ServicesBehavioral Health Technician Intern at La Frontera EMPACT - Trauma Healing Services