Hi, I’m
Zoe-Moon Marshall
New Braunfels,TX
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated employee with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
years of professional experience
1
Certification
Work History
River Village Courtyard Marriott
Banquet Server
04.2023 - Current
Job overview
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Adapted to last-minute changes in event schedules or requirements, effectively modifying plans and maintaining service quality without any negative impact on guest experience.
- Contributed to positive guest feedback by consistently delivering high-quality service in a professional manner.
- Supported event coordinators by actively participating in pre-event meetings, discussing setup requirements, and establishing clear communication channels.
- Received praise from management for consistently exhibiting a positive attitude towards work responsibilities despite long shifts or demanding schedules often associated with the industry.
- Efficiently resolved guest complaints using excellent problem-solving skills resulting in satisfied customers who continued attending future events at the venue.
- Developed strong rapport with repeat customers, leading to increased loyalty and return business for the venue''s banquet services.
- Collaborated with the culinary team to ensure proper food presentation, enhancing overall visual appeal and guest dining experience during events.
Panda Resturant Group
Chef/Assistant Manager
09.2016 - 04.2023
Job overview
- Prepared and cooked quality meals in high-volume, fast-paced service environments.
- Followed recipes and instructions to achieve quality and presentation standards.
- Maintained a clean and organized workspace, adhering to strict sanitation guidelines for a safe kitchen environment.
- Managed food preparation activities, such as cutting ingredients to size and preparing sauces and garnishes.
- Received delivered, sorted produce and stored supplies quickly to maintain quality and condition.
- Managed time efficiently by prioritizing tasks and multitasking effectively during peak service hours.
- Provided support during special events and catering functions, ensuring consistent quality across all offerings.
- Enhanced customer satisfaction by creating visually appealing and delicious dishes in a timely manner.
- Trained new staff members on kitchen procedures, contributing to the growth of a cohesive culinary team.
- Demonstrated adaptability by stepping into various roles within the kitchen when needed, maintaining smooth operations during staff absences or high-volume periods.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Education
Academy of Art University, San Francisco, CA
Bachelor of Arts from Visual Development
05.2028
Skills
- Strong teamwork
- Time Management
- Customer Service
- Team Leadership
- Verbal and written communication
- Complex Problem-Solving
- Strategic Planning
- Cross-Functional Teamwork
- Staff Development
- Schedule Preparation
- Marketing
- Budget Control
- Expense Tracking
- Decision-Making
- Problem Resolution
- Task Delegation
Certification
- TABC
- Food handlers
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Banquet Server
River Village Courtyard Marriott
04.2023 - Current
Chef/Assistant Manager
Panda Resturant Group
09.2016 - 04.2023
Academy of Art University
Bachelor of Arts from Visual Development
- TABC
- Food handlers
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