Zoe Munk
UT
Summary
I am a dependable and passionate worker with experience in customer service, art exhibition coordination, and content creation. Skilled in visual storytelling, social media, and engaging audience through immersive experiences. I am eager to bring artistic talent and enthusiasm to collaborative projects, and learn new skills.
Overview
4
4
years of professional experience
Work History
Barista Shift Lead
The Coffee Shop
05.2023 - Current
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns
- Developed coffee beverage menu, recipes, specialty coffee drinks, and appropriate menu pricing
- Proficient in cash handling, ensuring accurate counting and reconciliation of cash at the end of every shift
- Designed seasonal drink themes with creative visual displays.
- Created engaging social media content, including photography and captions.
- Promoted social media and new seasonal drinks to customers to keep them excited about coming back
Barista
Starbucks
05.2021 - 03.2023
- Worked in a fast paced environment, providing customer service keeping our connection at its highest percentage
- Worked with the team during breaks to strategize for next rush
- Kept up to date with standard by reading daily modules and studying seasonal drinks
- Sanitized equipment and wiped down counters and tables to prevent spread of germs
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins
- Used POS system to accurately enter orders and process payments
- Elevated customer loyalty by using strong communication abilities to resolve customer problems
Education
High School Diploma - with Honors
Pleasant Grove High School
01-2022
Digital Media Arts Training -
Spy Hop Productions
Salt Lake City, UT01-2022
Associate of Arts -
Utah Valley University
Orem, UT04-2027
Skills
- Critical thinking and problem solving
- Social Media Content Creation
- Customer Interaction
- Sales Promotion
- Artistic Concept Development
- Development and sale of original artwork
- Graphic arts design
- Artistic Concept Development under Tight Deadlines
Timeline
Barista Shift Lead
The Coffee Shop
05.2023 - Current
Barista
Starbucks
05.2021 - 03.2023
High School Diploma - with Honors
Pleasant Grove High School
Digital Media Arts Training -
Spy Hop Productions
Associate of Arts -
Utah Valley University
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