Zoe Nealis
Grand Rapids,MI
Summary
Service professional with extensive experience in patient administrative support and insurance operations, including workers compensation, health, disability, and life insurance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Service Representative
University of Michigan Health - West
Wyoming, MI
04.2025 - Current
- Managed patient check-in and check-out
- Collected patient information and verified insurance details
- Adhered to HIPAA regulations when handling confidential patient information
- Assisted with scheduling, rescheduling, and canceling appointments using the Epic system according to provider availability
Workers' Compensation Claims Representative
Incingo Source Management
Ann Arbor, Michigan
10.2022 - 03.2025
- Maintained records of claim activities, such as payments, denials, appeals, and invoices for adjusters and claimants
- Negotiated medical services and equipment needed between employers, insurers, and the claimants
- Invoiced insurance companies and carriers on CMS-1500 and UB-04 forms
- Created weekly and monthly metrics of referrals received
Insurance Customer Service Representative
Bois Insurance Agency
Flushing, Michigan
08.2018 - 10.2022
- Assisted clients with insurance inquiries and policy information
- Processed applications for new and renewal policies, endorsements, and cancellations
- Actively participated in training sessions to stay up-to-date on changes in regulations related to insurance policies
- Investigated discrepancies between billed charges and expected premiums
- Assisted with resolving complex claims or billing disputes in a timely manner
Education
Bachelor of Science - Health Care Administration & H.R. Management
University of Michigan Flint
Flint, MI12-2022
Skills
- Coverage Determination
- Policy Understanding
- Appointment Scheduling and Coordination
- Insurance Knowledge and Terminology
- Claims Management
- Microsoft Office
- Experience using Epic EHR Systems
- Documentation Skills
Certification
- Licensed Insurance Producer (State of Michigan)
- Health Insurance Marketplace Training
- Epic Software System User
Timeline
Patient Service Representative
University of Michigan Health - West
04.2025 - Current
Workers' Compensation Claims Representative
Incingo Source Management
10.2022 - 03.2025
Insurance Customer Service Representative
Bois Insurance Agency
08.2018 - 10.2022
Bachelor of Science - Health Care Administration & H.R. Management
University of Michigan Flint
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