Zoe Osher
Hudsonville
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Independent Contractor
NexRep
11.2023 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Attended industry conferences or workshops to continuously improve skills and expand professional network.
- Assessed performance metrics after each completed assignment to identify areas for improvement moving forward.
Hostess, Busser, Food Runner, Server
Brann's Steakhouse And Sports Grille
05.2021 - 04.2023
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Used credit card machines to cash out customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Streamlined communication between kitchen staff and servers to ensure accurate order fulfillment and timely delivery.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Increased overall dining satisfaction by promptly addressing and resolving guest concerns or issues.
- Ensured smooth transitions between shifts by maintaining detailed notes on table statuses, incoming reservations, and outstanding tasks for follow-up action.
- Boosted customer loyalty through consistent delivery of exceptional service, friendly interactions, and prompt attention to guest inquiries or concerns.
Education
High School Diploma -
Hudsonville High School
Hudsonville, MI05.2020
Skills
- Workload Management
- Schedule Management
- Safety Compliance
- Deadline Adherence
- Conflict Resolution
- Attention to Detail
- Quality Assurance
- Customer Service
- Organizational Skills
- Proficient in Microsoft Office, Outlook, Web browsers
Timeline
Independent Contractor
NexRep
11.2023 - Current
Hostess, Busser, Food Runner, Server
Brann's Steakhouse And Sports Grille
05.2021 - 04.2023
High School Diploma -
Hudsonville High School
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