Zoë Papia
Los Angeles,CA
Summary
Proven hospitality professional with a track record of enhancing customer satisfaction through exceptional service and high-quality cocktail crafting at Hillstone Restaurant Group. Adept at multitasking and fostering positive guest experiences, I bring a blend of strong customer service skills and liquor knowledge. My engaging personality and team player attitude have consistently contributed to a welcoming and efficient service environment.
Overview
8
8
years of professional experience
Work History
Bartender
Hillstone Restaurant Group
01.2021 - 12.2021
- Served high customer volumes during special events, nights, and weekends.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Server
South Beverly Grill - Hillstone Restaurant Group
04.2014 - 12.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server
Hillstone
01.2014 - 04.2014
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Promoted a safe working environment by adhering to food safety standards and best practices.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Bachelor of Arts - Theatre
American Musical And Dramatic Academy - New York
New York, NY04.2011
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Engaging personality
- Team player attitude
- Hospitality service expertise
- Cleanliness and hygiene
- Bar Equipment Familiarity
- Fast Learner
Timeline
Bartender
Hillstone Restaurant Group
01.2021 - 12.2021
Server
South Beverly Grill - Hillstone Restaurant Group
04.2014 - 12.2021
Server
Hillstone
01.2014 - 04.2014
Bachelor of Arts - Theatre
American Musical And Dramatic Academy - New York
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