Summary
Work History
Education
Skills
Timeline
Generic

Zoe Pilgrim

Gulf Breeze,FL

Summary

Dynamic professional with a proven track record in customer service excellence and advanced multitasking abilities, honed at Sherwin Williams Employees Credit Union and various hospitality roles. Leveraged interpersonal skills to foster customer relationships, driving sales growth. Exceptional at problem-solving and time management, ensuring seamless operations and customer satisfaction.

Work History

Hostess

Lillos Tuscan Grill
  • Provided detailed information about business hours, table availability, and food options to customers.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Hostess

Casino Beach Bar and Grill
  • Welcomed guests warmly, ensuring a positive first impression.
  • Managed and organized the wait list to ensure efficient seating arrangements.
  • Managed multiple tasks simultaneously to ensure seamless guest experiences in a fast-paced environment.
  • Maintained a clean and organized work space.
  • Guided staff in daily operations to ensure smooth service flow.

Sales Associate

Smoking Lion
  • Managed inventory to ensure optimal stock levels and efficient organization.
  • Leveraged interpersonal skills to build strong customer relationships and drive sales growth.
  • Oversaw designated sections of the store to ensure optimal organization and customer accessibility.
  • Maintained optimal organization and presentation of assigned sections to ensure a thriving sales environment.
  • Maintained cleanliness of all store areas on a weekly basis.

Customer Service Specialist

Sherwin Williams Employees Credit Union
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained optimal product availability by efficiently restocking the front of the store.
  • Guided customers in selecting color palettes to ensure satisfaction and meet their preferences.
  • Delivered exceptional customer service during high-traffic periods, ensuring a seamless shopping experience.
  • Maintained efficiency and accuracy during high-traffic periods to ensure seamless customer service.
  • Trained new staff to achieve full proficiency in their roles, ensuring seamless integration into the team.

Education

GED - Sales

Pensacola State College
Pensacola, FL
2022

Skills

  • Outgoing personality
  • Sales and customer service
  • Customer service excellence
  • Advanced multitasking abilities
  • Highly effective communication
  • Friendly, positive attitude
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Fast learner
  • Fast decision-making abilities

Timeline

Hostess

Lillos Tuscan Grill

Hostess

Casino Beach Bar and Grill

Sales Associate

Smoking Lion

Customer Service Specialist

Sherwin Williams Employees Credit Union

GED - Sales

Pensacola State College

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Zoe Pilgrim