Zoe Pitts-Miller
Atlanta,GA
Summary
Professional with extensive experience in executive support and office management. Adept at coordinating schedules, managing communications, and handling confidential information with discretion. Strong focus on team collaboration and achieving high-impact results. Known for adaptability, reliability, and exceptional organizational and multitasking skills. Proficient in calendar management, travel arrangements, and project coordination, ensuring seamless operations in fast-paced environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Executive Assistant
ECG Management Consultants
11.2019 - Current
- Provided executive support to senior leadership, including the Division Leader, VP of Business Development, Partner Group, and Chief of Marketing, ensuring seamless daily operations and strategic initiative execution
- Improved Digital Health project efficiency by 20% by standardizing communication workflows with four HPI Acute Care Partners
- Oversaw Atlanta office operations and implemented vendor consolidation and energy-saving strategies, reducing expenses by 15%
- Developed CRM-integrated performance tracking databases, increasing KPI visibility and sales insights by 10%
- Designed and implemented a hybrid digital-physical filing system, reducing document retrieval time by 30%
- Managed complex calendar and international travel planning using Outlook and Concur, reducing scheduling conflicts by 25%
- Processed executive-level expenses and vendor payments, reducing travel costs by 20% through strategic rate negotiation
- Planned and executed staff development forums for 200+ attendees, coordinating logistics, catering, and materials with 95% satisfaction
- Increased productivity by 30% by introducing Asana for project management and optimizing task workflows
- Mentored and trained 3 junior administrative team members, improving departmental efficiency by 40%
- Maintained Salesforce CRM and generated custom reports to support business development initiatives and strategy formulation
Senior Administrative Associate
IMA World Health
03.2019 - 11.2019
- Supported EVP and CFO of multiple partner firms in a deadline-driven nonprofit environment
- Streamlined documentation processes and increased workflow efficiency by 25%
- Produced reports and presentations for grants, proposals, and strategic meetings
- Organized travel, meetings, and events; optimized itineraries to reduce expenses by 15%
- Created a centralized client database to enhance billing accuracy and reporting
- Managed recruitment scheduling and external communication
Office Coordinator
IMA World Health
01.2019 - 03.2019
- Reconciled monthly financial statements and managed expense processing
- Supported international travel and visa acquisition for executive staff
- Implemented admin systems to support office management and reduce overhead
- Supported HR with onboarding and recruiting documentation
Human Resources Assistant
CTJS Inc.
10.2017 - 12.2018
Operations Manager
M&M Trucking
01.2017 - 12.2017
Department Manager / Customer Service Clerk
Harris Teeter
01.2012 - 01.2016
Customer Service Representative / Account Manager
Protocol Communications
01.2008 - 01.2012
Education
B.A. - Business Administration
Southern New Hampshire University
01.2025
Associate of Arts - undefined
Prince George’s Community College
Largo, MDSkills
- Executive & Administrative Support: Calendar Management, Travel Coordination, Expense Reporting, Email Triage
- Operations Management: Workflow Optimization, Vendor Relations, Office Coordination
- Client & Stakeholder Engagement: Partner & Executive Communication, Cross-Functional Liaison, Customer Service Excellence
- Project & Event Management: Corporate Event Planning, Task Prioritization, Resource Allocation
- Technical Proficiencies: Microsoft Office Suite (Excel, PowerPoint), Salesforce, CRM Management
- Process & Financial Management: Budget Monitoring, Cost Analysis, Contract Negotiation
- Certifications & Special Skills: Notary Public (GA), AMA Business Management Certificate, Recruitment Coordination, Digital Filing Systems
Certification
American Management Association (AMA) – Business Management Certification
Timeline
Executive Assistant
ECG Management Consultants
11.2019 - Current
Senior Administrative Associate
IMA World Health
03.2019 - 11.2019
Office Coordinator
IMA World Health
01.2019 - 03.2019
Human Resources Assistant
CTJS Inc.
10.2017 - 12.2018
Operations Manager
M&M Trucking
01.2017 - 12.2017
Department Manager / Customer Service Clerk
Harris Teeter
01.2012 - 01.2016
Customer Service Representative / Account Manager
Protocol Communications
01.2008 - 01.2012
Associate of Arts - undefined
Prince George’s Community College
B.A. - Business Administration
Southern New Hampshire University
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